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Webmail Upload Incidents not getting generated

Created: 07 Aug 2014 | 2 comments

Hi Everyone,

There are no incidents getting generated when a user uploads a file on Webmail. Some Webmails use Microsoft Silverlight. When I disable Microsoft Silverlight, incidents are getting generated. Can someone help ?

Quick Help would be appretiated.



Operating Systems:

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John Gruhn's picture

What version of DLP are you on? I ask this because I assume this is for Outlook Web Access which we support as of version 12.5

J.M.O's picture

From the Release Notes for 12.5

Endpoint Known Issues:

Incidents are not created for Recipient URL conditions for webmail services, such as or

Workaround: None.


From what I understand, the issue with some of these webmail services is exaclty what you noted, they are offloading a portion of the work to different services. That is, you upload a file, but the browser actually does not do the job, it is passed to a child service (sometimes windows services), and delivered. 

Engineering is aware of the issue, hence the "Known Issue". Hope this helps!


Symantec_DLP_12.5_Release_Notes.pdf 585.64 KB