Is WebRoot SecureAnywhere actually a virus?
Created: 26 Oct 2012 | 3 comments
I took over a pc at work that would have the message "your webroot subscription has expired, please buy it now". then noticed i needed to install our Symantec AV product which went okay.
After a reboot the PCs performance came to a screeching halt. the Symantec scan would show the webroot program in the results section saying blocked memory or something.
I went to add/remove programs, uninstall webroot secureanywhere, and it opened a web page asking me to explain why Im uninstalling it?? is this not the pattern of all malware?
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Hi Bradley_R,
FakeAV is everywhere, but an internet search does not turn up any obvious signs of FakeAV by that name. There does seem to be a legit company called that.
It's never recommended to have more than one AV client on a computer at the same time. There's a very high chance they will conflict when they both try to scan files at the same time, etc.
Please do keep this thread up-to-date with your findings!
With thanks and best regards,
Mick
It is a legit program. However, as Mick already mentioned, it's best practice to only have one AV product on a system so as not to cause conflict, which looks to be what is happening in your case.
SEP Knowledge Base
Endpoint SWAT
Hello,
I agree with the Above comments.
However, as per your explaination, the WebRoot SecureAnywhere seems to be a Legitimate software.
Secondly, incase if you feel suspicious, you may like to run the Symantec Support Tool and submit these files.
Check these Articles:
Using Symantec Support Tool, how do we Collect the Suspicious Files and Submit the same to Symantec Security Response Team.
https://www-secure.symantec.com/connect/articles/using-symantec-support-tool-how-do-we-collect-suspicious-files-and-submit-same-symantec-sec
How to submit suspicious files via the online submission form that have been quarantined by Symantec Endpoint Protection (SEP) or Symantec AntiVirus (SAV)
http://www.symantec.com/docs/TECH97449
How to submit file(s) from quarantine using the new user interface within Symantec Endpoint Protection 11.0
http://www.symantec.com/docs/TECH102189
Mithun Sanghavi
Symantec Technical Support Engineer, SEP
MIM | MCSA | MCTS | STS | ITIL v3
Twitter: @mithun_sanghavi
Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<&a
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