Video Screencast Help

websearch.simplesearches.info/?r=2013/08/14

Created: 14 Aug 2013 | 7 comments

Hello ,

When I open a browser on my client machine, the new tab always appears the following web :

12.jpg

Whether it spyware / malware ?
If so, please help me to remove this browser .

Thanks,

Operating Systems:

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Rafeeq's picture

Lets verify if its a toolbar

go to add/remvoe programs , if you see any toolbar listed remove it

and also reset the IE settings to default.

.Brian's picture

In addition, have you run a full scan with the latest defs in safe mode?

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sandra.g's picture

Is it Firefox only? If so, did you recently install any add-ons?

Under Firefox > Options > General, do you have that URL set to your Home Page?  What happens if you delete it and then restart Firefox?

sandra

Symantec, Senior Information Developer
Enterprise Security, Mobility, and Management - Endpoint Protection

Don't forget to mark your thread as 'solved' with the answer that best helps you!

fikri reza's picture

All browser.. Firefox, Internet Explorer, Chrome..
I have done it, but the result was still emerging web ..

 

Rafeeq's picture

Does those add/ons show up in add/remvoe programs? its clearly a addon which is hooked to your browser

run the power eraser just in case

http://www.symantec.com/business/support/index?page=content&id=TECH134803

.Brian's picture

fikri,

Were you able to resolve this?

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

fikri reza's picture

Hi,

I'am so sorry, I could only reply..
This issue has been resolved..
I am scan using SERT tools with update definition..

Thanks,