Welcome to the ServiceDesk Forum

ohzone's picture

Welcome to the ServiceDesk forum. Feel free to ask questions and share your knowledge about ServiceDesk here!

Thanks!
Cheryl

billyccfs's picture

When is the official release date?

When is the official release date?

Andrew Bosch's picture

September 4th

September 4th, this Friday. 

------------------------------------
Product Manager
Symantec

Rdutch12's picture

Is the old Help desk forum

Is the old Help desk forum still accessible? Since not everyone will upgrade right away from Help Desk to Service Desk.
Never mind, just saw it, guess need my 2nd cup of coffee

Rob Hilberding
Sr. Consultant
ExpressAbility
www.expressability.com

ohzone's picture

Helpdesk forum still available

Hi Rob,

When we discussed the addition of ServiceDesk we took that very thing into consideration - so Helpdesk will remain as a product type and a forum discussion area. Hope that 2nd cup of coffee helped!

Cheryl

Endpoint Management & Virtualization
Community Manager
www.twitter.com/EMnV_symc

Frank Fleming's picture

We're ready

I'm looking forward to the release date. As an organization, we have been participating in the beta and SD7 looks terrific. In this forum, I'd like to see anything and everything you can share...as soon as you can share it. In particular, our clients have been asking to see the documentation and a list of what training resources will be available right away. Thank you.

FRANK

Frank Fleming
ExpressAbility
Vice President Operations
ffleming@expressability.com

Pascal.KOTTE's picture

Like a precise & detailed "hardware requirement" for exemple?

Yep, we are a lot waiting for some more information, or just accessing the PDF manual, at least  ?

~~PaKo @ www.BeMore.ch (Sorry for the Bad English, did you speak French ? Join us https://www-secure.symantec.com/connect/groups/gro... )

jjesse's picture

Yay for ServiceDesk, looking

Yay for ServiceDesk, looking forward to that.  ITS will looking to hold its first ILT inGrand Rapids November 1

Jonathan Jesse
Practice Principle
ITS Partners

billyccfs's picture

Apparently not

Still not available through SIM.

Pascal.KOTTE's picture

Still not available also from Symantec download

http://www.symantec.com/business/service-desk
Nop, I can't download it...

Well, It is one of the most "silent" launch I never see... OK Symantec, I can understand you do not change the web home page for that, but all the same, any banner, any news...??
No. Nothing more before 4th, than after...  !!
Well Symantec what did you do exactly on 4th septembre for the launch of Servicedesk 7 ?
2,5 years after the 1st announce...

~~PaKo @ www.BeMore.ch (Sorry for the Bad English, did you speak French ? Join us https://www-secure.symantec.com/connect/groups/gro... )

Pascal.KOTTE's picture

Find the Doc there

http://www.altiris.com/Support/Documentation.aspx

thanks to Frank

~~PaKo @ www.BeMore.ch (Sorry for the Bad English, did you speak French ? Join us https://www-secure.symantec.com/connect/groups/gro... )

Pascal.KOTTE's picture

SIM or not SIM ?

www.symantec.com/connect/forums/service-desk-7-release-date#comment-2947861
should be OK from SIM, I will try...

~~PaKo @ www.BeMore.ch (Sorry for the Bad English, did you speak French ? Join us https://www-secure.symantec.com/connect/groups/gro... )

billyccfs's picture

Docs?

So far the docs havent told me anything. The xml i got from SIM is dated Aug 1st. No SD7 in it. Any other ideas?

billyccfs's picture

Ok I got it to download!

Go into the SIM, product listing settings and Edit the default (solutionsam.com). Change the refresh interval to whatever. the PL will automatically reset to servicedesk-solution.pl.xml (something like that) and you can get SD7 then.

caleb's picture

thanks billyccfs

thanks billyccfs, I can now finally see the SD solution as well. 

skiierj's picture

SD7 and Server 2008 64-bit

Does anyone know if Server 2008 64-bit  supported for SD7? Is NS7 supported for 2008?

ChadR's picture

Unable to create a ticket in the new ServiceDesk

OK...I can install the product, but once it installs and I try to add a test incident/problem/change in I get. "An error has occured, Please try again later or contact ...." It looks like it is a trap in the workflow, but I can't  find a log file anywhere. Then only thing in my event viewer application log is this"

Error,Thursday, September 10, 2009 7:40:25 AM,System.Exception: could not get session from server : az01-asd because of The request failed with the error message:
--
<html><head><title>Object moved</title></head><body>
<h2>Object moved to <a href="%2fprocessmanager%2fEnsembleError.aspx%3faspxerrorpath%3d%2fProcessManager%2fUserman%2fUserman.asmx">here</a>.</h2>
</body></html>

--.

Server stack trace:
   at LogicBase.Core.LocalMachineService.Server.GetEnsembleSession(String ipaddress)
   at LogicBase.Core.LocalMachineService.Server.GetEnsembleSession()
   at System.Runtime.Remoting.Messaging.StackBuilderSink._PrivateProcessMessage(IntPtr md, Object[] args, Object server, Int32 methodPtr, Boolean fExecuteInContext, Object[]& outArgs)
   at System.Runtime.Remoting.Messaging.StackBuilderSink.SyncProcessMessage(IMessage msg, Int32 methodPtr, Boolean fExecuteInContext)

Exception rethrown at [0]:
   at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
   at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
   at LogicBase.Core.LocalMachineService.Server.GetEnsembleSession()
   at LogicBase.Core.LocalMachineService.GetEnsembleSession()

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

IT happens twice during install, but the program says it installs just fine. Help me I've been at this for 3 days and I'm not getting anywhere!

ChadR's picture

Found the answer to my problem

I ended up fixing it., by adding the "authenticated users" to the built-in users group.

http://support.microsoft.com/kb/924035

Then I ripped out ServiceDesk, rebooted and reinstalled. Then it worked!

I also want to appologize for adding problem in the wrong thread.

Chad