Welcome to the ServiceDesk Forum
ohzone
September 1st, 2009
Welcome to the ServiceDesk forum. Feel free to ask questions and share your knowledge about ServiceDesk here!
Thanks!
Cheryl
Welcome to the ServiceDesk forum. Feel free to ask questions and share your knowledge about ServiceDesk here!
Thanks!
Cheryl
When is the official release date?
When is the official release date?
September 4th
September 4th, this Friday.
------------------------------------
Product Manager
Symantec
Is the old Help desk forum
Is the old Help desk forum still accessible? Since not everyone will upgrade right away from Help Desk to Service Desk.
Never mind, just saw it, guess need my 2nd cup of coffee
Rob Hilberding
Sr. Consultant
ExpressAbility
www.expressability.com
Helpdesk forum still available
Hi Rob,
When we discussed the addition of ServiceDesk we took that very thing into consideration - so Helpdesk will remain as a product type and a forum discussion area. Hope that 2nd cup of coffee helped!
Cheryl
Endpoint Management & Virtualization
Community Manager
www.twitter.com/EMnV_symc
We're ready
I'm looking forward to the release date. As an organization, we have been participating in the beta and SD7 looks terrific. In this forum, I'd like to see anything and everything you can share...as soon as you can share it. In particular, our clients have been asking to see the documentation and a list of what training resources will be available right away. Thank you.
FRANK
Frank Fleming
ExpressAbility
Vice President Operations
ffleming@expressability.com
Like a precise & detailed "hardware requirement" for exemple?
Yep, we are a lot waiting for some more information, or just accessing the PDF manual, at least ?
~~PaKo @ www.BeMore.ch (Sorry for the Bad English, did you speak French ? Join us https://www-secure.symantec.com/connect/groups/gro... )
Yay for ServiceDesk, looking
Yay for ServiceDesk, looking forward to that. ITS will looking to hold its first ILT inGrand Rapids November 1
Jonathan Jesse
Practice Principle
ITS Partners
Apparently not
Still not available through SIM.
Still not available also from Symantec download
http://www.symantec.com/business/service-desk
Nop, I can't download it...
Well, It is one of the most "silent" launch I never see... OK Symantec, I can understand you do not change the web home page for that, but all the same, any banner, any news...??
No. Nothing more before 4th, than after... !!
Well Symantec what did you do exactly on 4th septembre for the launch of Servicedesk 7 ?
2,5 years after the 1st announce...
~~PaKo @ www.BeMore.ch (Sorry for the Bad English, did you speak French ? Join us https://www-secure.symantec.com/connect/groups/gro... )
Find the Doc there
http://www.altiris.com/Support/Documentation.aspx
thanks to Frank
~~PaKo @ www.BeMore.ch (Sorry for the Bad English, did you speak French ? Join us https://www-secure.symantec.com/connect/groups/gro... )
SIM or not SIM ?
www.symantec.com/connect/forums/service-desk-7-release-date#comment-2947861
should be OK from SIM, I will try...
~~PaKo @ www.BeMore.ch (Sorry for the Bad English, did you speak French ? Join us https://www-secure.symantec.com/connect/groups/gro... )
Docs?
So far the docs havent told me anything. The xml i got from SIM is dated Aug 1st. No SD7 in it. Any other ideas?
Ok I got it to download!
Go into the SIM, product listing settings and Edit the default (solutionsam.com). Change the refresh interval to whatever. the PL will automatically reset to servicedesk-solution.pl.xml (something like that) and you can get SD7 then.
thanks billyccfs
thanks billyccfs, I can now finally see the SD solution as well.
SD7 and Server 2008 64-bit
Does anyone know if Server 2008 64-bit supported for SD7? Is NS7 supported for 2008?
Unable to create a ticket in the new ServiceDesk
OK...I can install the product, but once it installs and I try to add a test incident/problem/change in I get. "An error has occured, Please try again later or contact ...." It looks like it is a trap in the workflow, but I can't find a log file anywhere. Then only thing in my event viewer application log is this"
Error,Thursday, September 10, 2009 7:40:25 AM,System.Exception: could not get session from server : az01-asd because of The request failed with the error message:
--
<html><head><title>Object moved</title></head><body>
<h2>Object moved to <a href="%2fprocessmanager%2fEnsembleError.aspx%3faspxerrorpath%3d%2fProcessManager%2fUserman%2fUserman.asmx">here</a>.</h2>
</body></html>
--.
Server stack trace:
at LogicBase.Core.LocalMachineService.Server.GetEnsembleSession(String ipaddress)
at LogicBase.Core.LocalMachineService.Server.GetEnsembleSession()
at System.Runtime.Remoting.Messaging.StackBuilderSink._PrivateProcessMessage(IntPtr md, Object[] args, Object server, Int32 methodPtr, Boolean fExecuteInContext, Object[]& outArgs)
at System.Runtime.Remoting.Messaging.StackBuilderSink.SyncProcessMessage(IMessage msg, Int32 methodPtr, Boolean fExecuteInContext)
Exception rethrown at [0]:
at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
at LogicBase.Core.LocalMachineService.Server.GetEnsembleSession()
at LogicBase.Core.LocalMachineService.GetEnsembleSession()
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
IT happens twice during install, but the program says it installs just fine. Help me I've been at this for 3 days and I'm not getting anywhere!
Found the answer to my problem
I ended up fixing it., by adding the "authenticated users" to the built-in users group.
Then I ripped out ServiceDesk, rebooted and reinstalled. Then it worked!
I also want to appologize for adding problem in the wrong thread.
Chad
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