Congrats on that, but (contrary to the latest blog entry), the downloads for existing customers still aren't working. Since I've got a current 10.1 DMG I'm not going to fight this now. Yep, I know it's only once, but spending time talking with one of Symantec's offshore call center people isn't exactly high on my to-do list, even if it only takes 15 minutes). This is something that Symantec should have fixed, but I'm beginning to wonder if there's any intent of fixing it or if we're all going to have to call in at some point. I've been through a number of acqusitions on both sides - this isn't rocket science. It's not even hard. It just takes planning. That's the last time I'll comment on that issue. Either a fix is coming, or it's not. I'll take that into account when considering the level of customer service we can expect from Symantec.
The recent Apple FileVault WDE announcement is very compelling (especially if it'll control the hardware encrypting disks). Right now it looks like Apple's WDE will be 'good enough' for my needs, and the headaches associated with PGP for OSX - and with the Symantec acquision - have now trumped it's advantages (published source, long history, etc). PGP has to step up to the plate and earn the right to remain on my machines.
My deciding factors at this point are:
1) How much of this transition stuff is fixed without customers having to take any action. Having to do anything like that, shows Symantec's real attitude towards Mac/PGP retail/SMB customers.
2) If there are any more breaks/delays/incompatibilities with 10.6.7, and the rest of the 10.6 updates. There's only so much delay in applying critical security patches that I can tolerate.
3) If there's day-one delivered support for 10.7, or as a bare minimum, day one announcement of a specific, confirmed, written in stone, no waffle words, date for delivery of support for 10.7. I'm not going to be a boiled frog again, waiting for what I expected would be days, then weeks and finally turned into months, for a release.
4) Being required to use LiveUpdate for future updates (on reflection, I've had too many problems with it flaking out, and with trying to remove it from other machines).
5) Any Symantec DRM/Rootkit activation code included in the 10.7 compatible version.
6) Is there another shoe with the Apple WDE product (i.e. can Apple unlock it like they can the new open firmware - backdoors/security by obscurity/etc are a total deal breaker).
7) SSD performance. I'm not there yet, but with the expected dual/drive solution in the redesigned MBP's next year, it'll hit every single PGP Mac user within about 12 months.
8) Return to previous levels of Bronze support (i.e. chat with a knowlegeable native English speaker) at the current price point.
PGP/Symantec has about 2 months to get it (the transition and the product) together. Otherwise, 10.7 WDE will probably be the nail in the coffin for PGP on the Mac as a viable product.
All that being said, I'd like to see PGP succeed - competition is good for everyone.