Hi all,
does anyone know what symhelp collects?
thanks!
Check this articles
https://www-secure.symantec.com/connect/articles/about-new-symhelp-tool-sep-121ru2
does this helps..
SymHelp tool used for both SEP client and SEPM Server troubleshooting but not exlusively. The complete list of Symantec products it is used for consist of Backup Exec, Symantec DLP, SEP and SEPM, Symantec Mail Security, Symantec System Recovery. Symhelp is a new version (designed for SEP 12.1 RU2 and higher) that replaces the old Symantec Support Tool. SymHelp may be downloaded directly from the SEP GUI - by going into Help -> Download Support tool -> this redirects directly to the Symantec Article mentioned below in the reference.
Also, kindly refer on the following links.
Symantec Help (SymHelp) http://www.symantec.com/docs/TECH170752 About Symantec Help (SymHelp) http://www.symantec.com/docs/TECH170735 Symantec Help (SymHelp) FAQ http://www.symantec.com/docs/TECH203496
Best Regards
Hi james and pete,
that's really great article, both thanks!
but it didn't tell what the detailed raw data that symhelp collects(don't know if that is confidential)
something easy to tell is ram usage/disk usage/essential files,registry entry/process list
something like that, if there's documents referred to?
thanks Aeschylus! I think I have to aim subject to what Symhelp collects for SEP
AFAIK it collects all the info
like Ram, avaialable space, system info, Dcom settings
virus defs folders
def info
run this tool on any computer, check the logs gathered
http://www.symantec.com/business/support/index?page=content&id=TECH203533
general information about the system, we will find here general information about the date and time of log collection, timezon, user and domain, physical memory on the machine, CPU model, IPv4 and IPv6 configuration as well as local drives informations
Watch this video and the read the associated KB article. It gives you everything you need to down to the detail of the reports/info it collects.
https://www-secure.symantec.com/connect/videos/how-use-command-line-extract-files-symhelp
Hi Brian! thank you! excellent video! I'll try that out! thanks!!!
and thanks everyone you have great articles but system only allow to give only one marked as solution.
thanks all!
You can another Spilt mark a soliution option on Multiple Solution