What to do with isolated files?
I'm in support and thus not so familiar with the operational side of the product. I would like to know, what do you think is the best way to handle isolated files? An administrator asked me and I would suggests to look what these files are. If they belong to a software you may have to repair it. If it are documents, you may have to restore the latest backup. These solutions are not very conventient for it takes a lot of time and the use seems not very promising. I wonder if there is a way to remove the infection from these files (for example when there is no backup for some mysterious reason).
I look forward to your feedback.