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What does this error mean when attempting to start the SMC

Created: 12 Oct 2012 | 10 comments

Windows 2003 Server

Client 11x

Comments 10 CommentsJump to latest comment

The Conquistador's picture

I am pushing a 12 upgrade now.

The Sylink.xml is located in the

\\SERVERNAMEc$\Program Files\Symantec AntiVirus

Folder which is not the typical directory for Symantec EP

Mithun Sanghavi's picture

Hello,

I believe you have ran the setup from the shared drive.

I would suggest to run the installation from the Local drive instead.

Check this Article:

Failed to start the Symantec management client service. Error code returned: 0x80070420

and

Check this Thread:

https://www-secure.symantec.com/connect/forums/smc-0x80070420-error

Hope that helps!!

Mithun Sanghavi
Associate Security Architect

MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

The Conquistador's picture

I pushed SEP12 out to it, it did complete successfully, just have to restart it to see if it work.

Brɨan's picture

Repair has been working much nicer in 12.1

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

oykunsatis's picture

Hello,

Uninstalling and re-installing from local drive will fix your problem.

Regards,

Oykun

Brɨan's picture

Yes it should upgrade over 11.x. A reboot is than needed. Should be ok after that.

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

Mithun Sanghavi's picture

Hello,

After you uninstall SEP and Liveupdate, make sure you have the setup package ran from the Local machine.

Hope that helps!!

Mithun Sanghavi
Associate Security Architect

MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.