File Share Encryption

On my encryption server > Users.. one of the users shows 0 under keys. If you click on that user and expand Managed keys it will show >>> No managed keys were found. What does it mean? Expanding the Symantec Drive Encryption it shows >> Encryption Completed.

Hello, 

The Encryption keys and Drive encryption are not related with each other. You can check in Symantec Encryption Desktop (SED)> keys Tab for Encryption if is created for him.

Usually an encryption key gets created during the enrollment wizard if that step is not skipped by the user. You can always create a new key by File>New>PGPKey if one is not created. 

Additionally this is the user managed key which is uploaded on server and shows under the managed Keys tab for that associated user on Encryption Server.

Does re-enrolling the machine resolve the issue?

Yes If you want to get this created during enrollment wizard, other wise you can also create a key manually on Symantec Encryption Desktop for that user. 

I think it's important to note that Symantec Drive Encryption (solely the Drive Encryption portion of the product) does not require the use of PGP keys. If the user is using other key based encryption features (such as Messaging, PGP zip, File Share Encryption, etc.) Then they would need to go through the key generation wizard. If you give users the option to do this via policy on the Symantec Encryption Management Server. They can simply open up Symantec Encryption Desktop and select the option in the toolbar as:

File --> New PGP Key

If that option is not available on the managed client. Then you need to enable the option via Consumer Policy to allow users to generate keys.