Symantec Management Platform (Notification Server)

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  • 1.  What does SIM need to access on the internet

    Posted Oct 09, 2014 02:06 PM

    Our server farm has very limited access to the internet.  I need to know where SIM gets it product updates from to allow site access to only that location.  I have looked through the forums and the only thing I found was solutionsam.com for what looks like NS6.  Is there a new site or location for NS 7.5?simerror.jpg



  • 2.  RE: What does SIM need to access on the internet
    Best Answer

    Posted Oct 09, 2014 03:05 PM

    As far as I know it's still solutionsam.com for 7.5.  Do you have both HTTP and HTTPS open?  I opened up the PL XML file but it doesn't apepar to have the DL URLs so I'm not certain.  Regardless, you probably want to open symantec.com and microsoft.com as well since SIM may send you there for KB articles or to download pre-req software / components.

    If you plan on using patch management, the NS also needs to go to various third party websites to download patches and updates.   The actual list of sites may vary depending which patches you enble from which vendors and the list could change over time.  For this reason, Symantec created a tool which can generate a custom list for your NS.   See the below KB for more info and to download the tool.  It will generate a txt file with a list of URLs you can whitelist in your proxy or firewall.

    http://www.symantec.com/business/support/index?page=content&id=TECH186657



  • 3.  RE: What does SIM need to access on the internet
    Best Answer

    Posted Oct 09, 2014 03:34 PM

    Example section from my LatestInstallerPackages.xml file in SIM seems to confirm the downloads still come from solutionsam.com:

     

    <package definitionName="Platform Common 7.5 SP1 x64" majorVersion="7" minorVersion="5" buildVersion="3153" doNotExecute="False" requireLicense="False" updateDate="635367024467330000" createdDate="635363267224970000">
    <name>Platform Common 7.5 SP1 x64</name>
    <description>Platform Common 7.5 SP1 x64</description>
    ...
    <repositories>
    <repository authenticate="False"><![CDATA[http://www.solutionsam.com/solutions/7_5_sp1/smp/7_5_sp1_rtm/x64]]></repository>
    </repositories>
    <fileName><![CDATA[altiris_nscommon_7_5_sp1_x64.msi]]></fileName>
    <fileSize>3357696</fileSize>
    <fileHash>9bfd4d25bcf2b0df6d2fe7421dba50c46b18545757244ae2cbb4b8a160db1dba</fileHash>
    </package>

    Your install logs may show you more specifically what URL is causing it to fail the Internet connection check.