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What does the Sylink Monitor say?!

Created: 20 Apr 2009 • Updated: 21 May 2010 | 7 comments
Farzad's picture
This issue has been solved. See solution.

Hello everyone,

Can anyone translate the Sylink Montor report for me?!!

I need a resource that explains the reports and error codes which Sylink monitor shows.
Sometimes I see some Failure or exceptions in the report but I cannot recognize the issue from the codes showed.

Please do not ask me to say the code!! I need a resource that explains whole the Sylink Monitor phrases.

Comments 7 CommentsJump to latest comment

Vikram Kumar-SAV to SEP's picture

Sylink logs just show the Http Error codes
http://www.w3.org/Protocols/rfc2616/rfc2616-sec10.html

Look for SMS Return = XXX

XXX stand for the HTTP Code.
e.g. 200 =OK
401 =Unauthorized
407 = Proxy Authentication Required

Vikram Kumar

Symantec Consultant

The most helpful part of entire Symantec connect is the Search button..do use it.

Beppe's picture

Hi,

in the sylink.log you can read step by step the details about the manager-client communication, they are split in less than 10 check points.
First of all the client tries to connect to the manager for the registration and the authentication and to get the index.xml where the manager publishes the index of the latest updates.
The client compares the index.xml with its own list of current contents and a result code is visible to report what contents are needed, what of them are already up to date and what of them have to be ignored (for example the 64-bit contents are ignored in a 32-bit client).
The client starts to download the required new contents.

This communication is based on the http protocol and managed by the web site installed in IIS in the management server. For this reason every failure is a standard IIS error code and requires a standard IIS troubleshooting: support.microsoft.com.

I don't know an official document about the sylink.log.

Regards

Regards,

Giuseppe

Vikram Kumar-SAV to SEP's picture

Sylink Monitor is the best tool used for Client -server communication troubleshooting.
Replacing sylink on the client does not always resolves the issue sometimes there are issues related to IIS permission and Proxy due to which SEp clients are not able to communicate or download updates from SEPM.
So in these cases we need to took into the Sylinkmonitor logs.

For More information:
SylinkWatcher and SylinkMonitor - tools for real-time debugging of SPA 5.x and SEP 11.x
http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2007456519454798

Vikram Kumar

Symantec Consultant

The most helpful part of entire Symantec connect is the Search button..do use it.

Farzad's picture

Guys!!

I know what the Sylink Monitor does!

Please guide me to translate the report!

ESET Certified Specialist \ Symantec Certified Specialist  \  MCSE +Security  \  CCNSE

Beppe's picture

Hi,

because there is no an official guide to analyse the sylink log, the practice is the best way to read it, your real log file and a description of your issue will help us to give you more details about the log entries. If you cannot provide us the log but you still have a problem, then you should call the Tech Support.

Regards,

Regards,

Giuseppe

Farzad's picture

I am looking forward for an official description on letter head with Symantec stamp!!
Come on!
All I need is a brief explanation!!!

ESET Certified Specialist \ Symantec Certified Specialist  \  MCSE +Security  \  CCNSE

Beppe's picture

A brief explanation is in my previous post. We don't have a list of all the possible errors you can read in the sylink.log. If you need more details you should provide us some log entries so we can analyze them with our experience and some sparse documentation.

Regards,

Giuseppe

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