Video Screencast Help

What is this error mean and how to fix??

Created: 21 Feb 2013 | 10 comments

Sep 12.1.2

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ᗺrian's picture

Check this and try, still may apply to 12.1

SEP 11 Client will not start or communicate with SEPM after failed upgrade. Client management log - System Log shows: Create Trident Engine Failed

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Rafeeq's picture

Try a repair of the client, might populate with the correct settings.

Ashish Bhatia's picture

tried that first thing before i posted and it rolled back

Rafeeq's picture

Repair should not rollback? at what point does it rollback? feasible to install fresh client?

Ashish Bhatia's picture

Repair did roll back

i've fresh installed 2 times now

Ashish-Sharma's picture


Try to reinstall sep client may be issue are resolved

Thanks In Advance

Ashish Sharma

SameerU's picture


Please follow the below:

Export a known good HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Symantec Endpoint Protection\SMC\TSE key from another client and import this onto the broken client.  Start the SEP service or reboot the client.