What Gartner make of Altiris
Thought my fellow IT Pros would be interested in how ITMS has stacked up with the competition in this years “Magic Quadrant for Client Management Tools”. Not that well as it happens with them slipping from a “leader” to a “visionary”.
Of course make what you will with these classifications but the strengths and cautions listed mostly seem spot on to me, acknowledging the power of the product but all the complexity that goes with it, specifically they mention performance, quality & support issues.
“Customers have consistently expressed concerns about Symantec support; specific complaints range from a lack of useful documentation to slow responsiveness to inconsistent support quality”
“Some areas of CMS are stronger in version 6 (in particular, Altiris Deployment Solution), leading customers to run a mix of version 6 and version 7 product components”