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What happens to SAV 12 client when the license expires on the SEPM server?

Created: 01 Nov 2011 | 7 comments

Hi,

I'd like to know what the expected behavior is for SAV 12.1 clients after the license on the Symatec Endpoint Protection Manager has either expired or has been removed.  I was told by someone in licensing yesterday that the clients would no longer be able to get updates via LiveUpdate, but after deleting my licenses from SEPM and updating the client policy, I am still able to do a LiveUpdate.  I would particularly like to know what functionality will remain on the client side once the license has expired/been removed from the server.

 

Thanks in advance,

Scott

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SolarisMaestro's picture

When you say SAV 12 and 12.1 I believe you are referring to SEP 12.1 clients. If so, then the licensing in SEP 12.1 is soft enforced by using reminder notifications and reporting. The clients will continue to get LiveUpdate of content and all features will continue to work on the client. You still need to make sure you purchase enough licenses so that you remain in compliance and that your licensing reports accurately reflect what you have deployed in your environment.

In the case of SEP 12.1 Trialware, then there is a hard enforcement and LiveUpdate will no longer download content.

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Swapnil khare's picture

Hello Scott ,

 

Your statement is true with sep or sav product if the license expires the client will be given a grace period to live update for 30 days

and overall of 10 % of clients will do take updates from sepm .However the guideline states either of above will be given priority depending on the network size .

however renewing the licenses is a good idea

 

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SolarisMaestro's picture

Hello Swapnil,

I am curious where you are coming up with some of these numbers like for the grace period and and grace count percentage? Is there a doc out there that has this information?

Expiration will not affect SEP clients in SEP 12.1 for purchased product. This is because in large environments, it would be too risky to hard enforce SEP 12.1 clients. For smaller environments it is feasible and different enforcement is used for SEP Small Business Edition 12.1.

Only Trialware would be affected as far as hard enforcement.

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Chetan Savade's picture

Hi,

There are two products i.e SEP 12.1 Enterprise Edition (EE) & SEP 12.1 Small business Edition (SBE )

Both products have different functionality when we talk about licenses.

You can install SEP clients as per license agreement.

What will happen if you overdeplyod licenses ?

In SEP 12.1 EE after grace period expiry you & your partner will receive notifications about same but you will receive updates from Symantec.

In SEP 12.1 SBE after grace period expiry you & your partner will get notification about same &  you will NOT receive any updates from Symantec all sources. 

 

Chetan Savade
Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

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Mithun Sanghavi's picture

 

Hello,
 
This is a Question asked by many..
 
Please check this Article:
 
Licensing Symantec Endpoint Protection
 
 
 
Hope this answers all your doubts.

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

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SolarisMaestro's picture

Here is a good quick guide on SEP Enterprise Edition 12.1 licensing:

https://www-secure.symantec.com/connect/sites/default/files/SEP%20EE%20Licensing%20guide.pdf

This illustrates what to expect with SEP 12.1 licensing on both the server and client side. I forgot to mention the part about submissions to Insight with an expired license.

I hope this clears up some of the confusion.

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Swapnil khare's picture

Thumbs up for you SolarisMaestro

 

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