Hello Jimmie Jines,
I may be misunderstanding you, but do you mean to say that the policy serial number is not updating in the Symantec Endpoint Protection Manager or is it not updating on the SEP client? Please clarify.
I understood you to mean the former.
The policy serial number in the SEPM should update within a minute or two of you making any policy change in the SEPM. (Note: The serial number will only update for groups in which a policy change took place. Editing a policy shared between multiple groups will result in multiple groups updating their serial numbers.)
If the policy serial numbers in the SEPM are not updating, then please reply back and attach the following two log files for review:
- C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\logs\scm-server-0.log
- C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\logs\catalina.out
Regards,
James