Video Screencast Help
Give us your opinion and win with Symantec! Please help us by taking this survey to tell us about your experience with Symantec Connect, so that we can continue to grow and improve.  Take the survey.

what's the relation between EV System Mailbox and the VSA ?

Created: 31 Dec 2012 • Updated: 24 Jan 2013 | 2 comments
Moroccosun's picture
This issue has been solved. See solution.


What's the relation between the EV System Mailbox and the Vaut Server Account ?

Thanks in advence. 

Comments 2 CommentsJump to latest comment

TonySterling's picture

What exactly are you looking for?  The System Mailbox is used by the archive task to connect to the Exchange server.

Creating the Enterprise Vault system mailbox
padding: 1px;padding-bottom: 3px ;font: 12px Arial; text-align: left;color: #666666; background-color:#f2f2f2">Article:HOWTO56374 padding: 1px;font: 12px Arial; text-align: left;color: #666666;background-color:#f2f2f2;"> |  padding: 0px;font: 12px Arial; text-align: left;color: #666666;background-color:#f2f2f2;">Created: 2011-08-01 padding: 1px;font: 12px Arial; text-align: left;color: #666666;background-color:#f2f2f2"> |  padding: 1px;font: 12px Arial; text-align: left;color: #666666;background-color:#f2f2f2">Updated: 2012-09-23 padding: 1px;font: 12px Arial; text-align: left;color: #666666;background-color:#f2f2f2"> |  padding: 1px;font: 12px Arial; text-align: left;color: #666666;background-color:#f2f2f2">Article URL

Typically, these tasks are running as the VSA.

AKL's picture

Agreed to Tony, it's a very broad level question. If you can give us any specific point you're looking for?

Adding to information shared by Tony, here're my 2 cent thoughts based on my understanding of question:

  • Vault Service account, all enterprise vault services run under VSA. SQL authentication/Windows authentication/Exchange authentication are all done using VSA credentials
  • System Mailbox are used by various tasks configured in EV environment against exchange servers to create MAPI threads/sessions. These sessions are required for archiving data from exchange to enterprise vault.

So the relation can be "put in statement" as Enterprise vault logs in to Exchange using VSA credentials and once authenticated, it opens connection using system mailbox(es).

Apart from above, if:

  • Any issue with vault service account will cause EV to shutdown completely as all authentication will fail etc.
  • Any issue with system mailbox will stop EV from creating / opening connections with Exchange and hence will stop archiving or mark the task to failed state as per the scenario.

Thank You