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When are policies being applied?

Created: 30 Oct 2012 | 2 comments

From Settings<Remote Management<Remote Control<Windows, I selected the pcAnywhere Plug-in for Windows - Install and Applied it to the following:

Start with all computers

 THEN exclude computers not in Computer list %COMPUTERNAME%

This should install the plug-in for the one PC, correct?  

I Saved the changes after ensuring that "Run once ASAP" was checked.

However, the device never got the plug-in (although the Symantec Management Agent, etc) were installed.  It is like the policy was never applied to the client.

I could manually install it from NSCap\bin\Win32\X86 through the command line, but I am just not sure when this policy is supposed to kick in.

Where can I find this information?

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andykn101's picture

Check Reource Explorer on the NS to see if it thinks that PC should ahve the policy then troubleshoot from there.

You may have two records in the console for the PC or the agent may not be working properly.

Authorised Symantec Consultant (ASC) with Endpoint Management Limited, an Authorised Symantec Delivery Provider based in the UK.

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ICHCB's picture

If you just want to install on one system use the task.   There is a install pcAnywhere for windows in the canned tasks so you don't need to worry about the policy.    Also make sure to leave the default line in there that only installs on machines that need pcAnywhere so that once a machine has pcAnywhere it doesn't try to do it again.


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