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When trying to upgrade to BE 2012 It says I need to Migrate or Uninstall the Desktop and Laptop option

Created: 06 May 2012 | 7 comments

I'm trying to upgrade from 12.5 to 2012 and It stops me saying that I either  need to migrate or uninstall the desktop and laptop option from the server. I cannot find any information on how to do either of these, we don't use this function so could anyone help me figure out how to uninstall this thing?

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VJware's picture

Thats right as DLO becomes a stand-alone product with BE 2012 & DLO is renamed as SDLO 7.0

Uninstall would be from the BE console - Tools - Install Options & Licenses - Click Next, uncheck DLO & complete the wizard...

If you are using DLO & do plan on continued usage, you would need to first download & run the installer for SDLO 7.0 post which you can complete the upgrade to BE 2012

pkh's picture

If you are unable to deselect the DLO option in BE 12.5, then you would need to upgrade to BE 2010 R3 which has a fix to allow you to uninstall DLO.  You can download BE 2010 R3 from either the fileconnect site or

http://trialware.norton.com/files/fc/Backup_Exec_2010_13.0.5204_MultiPlatforms_Multilingual_DVD.iso
 
Your BE 12.5 licence keys will not work with BE 2012.  Just run it in trial mode.  After your upgrade, run LiveUpdate a couple of time to update it to SP2 and the latest hotfixes.  you should then be able to uninstall DLO.
 
After you have uninstalled DLO, then upgrade to BE 2012.
 
Before you upgrade to BE 2012, I would suggest that you read my article
 
https://www-secure.symantec.com/connect/articles/preparing-install-or-upgrade-be-2012
 
devinhughey's picture

Thank you very much for the info, I can deselect the box but I need an installation disc seemingly to uninstall it, is this correct? Also if I am unable to find this disc what could I do?

VJware's picture

It happens usually if the source files are moved...Here is the link to download BE 12.5 - https://www4.symantec.com/Vrt/offer?a_id=51792

devinhughey's picture

Will I need to do a restart to finish? Just making sure before I did this during buisness hours.