Video Screencast Help
Search Video Help Close Back
to help

When upgrading the SEPM from version 12.1 RU1 MP1 to version 12.1.2, the following error appears "Error 1920. Service W3SVC (W3SVC) failed to start."

Created: 07 Jan 2013 | 8 comments
Gil_Saunders's picture
Gil_Saunders
0 0 Votes
Login to vote

Hi Guys,

you know what? ...

This issue has been solved in the MP1 for 12.1 SEPM, but it´s repeated in the last Upgrade to 12.1.2 ... this is so sad Symantec ...

http://www.symantec.com/business/support/index?page=content&id=TECH175156&profileURL=https%3A%2F%2Fsymaccount-profile.symantec.com%2FSSO%2Findex.jsp%3FssoID%3D1357559712732422OeJzxpsuL55UmLhIhB51mwJH51q8S0ynH1

BR,

Gil

Discussion Filed Under:
, , ,

Comments 8 Comments • Jump to latest comment

Brian81's picture
Brian81 Trusted Advisor
When upgrading the SEPM from version 12.1 RU1 MP1 to version 12.1.2, the following error appears "Error 1920. Service W3SVC (W3SVC) failed to start." - Comment:07 Jan 2013 : Link

open a support case

SEP Knowledge Base

Endpoint SWAT

0
Login to vote
Gil_Saunders's picture
Gil_Saunders
When upgrading the SEPM from version 12.1 RU1 MP1 to version 12.1.2, the following error appears "Error 1920. Service W3SVC (W3SVC) failed to start." - Comment:07 Jan 2013 : Link

Thanks Brian,

sure, that´s ever an option, but I´m a bit frustrated about that, cause Symantec is aware of this issue long time.

BR,

Gil

0
Login to vote
Chetan Savade's picture
Chetan Savade Symantec Employee Technical Support Accredited
When upgrading the SEPM from version 12.1 RU1 MP1 to version 12.1.2, the following error appears "Error 1920. Service W3SVC (W3SVC) failed to start." - Comment:07 Jan 2013 : Link

Hi,

You should create a support case with Symantec.

https://mysymantec.symantec.com

Check this video as well: http://www.symantec.com/tv/solutions/details.jsp?v...

Chetan Savade
Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.&

0
Login to vote
Mithun Sanghavi's picture
Mithun Sanghavi Symantec Employee Technical Support Accredited
When upgrading the SEPM from version 12.1 RU1 MP1 to version 12.1.2, the following error appears "Error 1920. Service W3SVC (W3SVC) failed to start." - Comment:07 Jan 2013 : Link

Hello,

Could you try the below steps - 

1) 

Delete the entry in Image File Executation Option:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\ccSvcHst.exe

Error 1920: Installation impossible: (SepMasterService) failed to start    

Applyied the following Microsoft KB

 
OR / AND
 
2) 
  1. Open regedit to: HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\SystemCertificates\TrustedPublisher
  2. Under "TrustedPublisher" look for "Safer" key.
  3. Delete the "Safer" key if it is there.

If the above does not help, please Create a Case with Symantec Technical Support.

How to create a new case in MySupport

http://www.symantec.com/business/support/index?page=content&id=TECH58873

Phone numbers to contact Tech Support:-

Regional Support Telephone Numbers:

  • United States: 800-342-0652 (407-357-7600 from outside the United States)
  • Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
  • United Kingdom: +44 (0) 870 606 6000
 
Hope that helps!!

Mithun Sanghavi
Symantec Technical Support Engineer, SEP
MIM | MCSA | MCTS | STS | ITIL v3

Twitter: @mithun_sanghavi

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<&a

0
Login to vote
Gil_Saunders's picture
Gil_Saunders
When upgrading the SEPM from version 12.1 RU1 MP1 to version 12.1.2, the following error appears "Error 1920. Service W3SVC (W3SVC) failed to start." - Comment:08 Jan 2013 : Link

Hi Mithun,

thanks a lot for your post, but this doesn´t reflect the error I have.

Right, it´s a 1920, but in my case, the W3SVC (IIS) service failed to start, because there´s no IIS on this system since upgrading from SEP 11 to 12.

BR,
Gil

0
Login to vote
Mithun Sanghavi's picture
Mithun Sanghavi Symantec Employee Technical Support Accredited
When upgrading the SEPM from version 12.1 RU1 MP1 to version 12.1.2, the following error appears "Error 1920. Service W3SVC (W3SVC) failed to start." - Comment:08 Jan 2013 : Link

Hello,

Could you try Installing IIS and then uninstalling it again and check if that resolves the issue??

Worth a Try.

Mithun Sanghavi
Symantec Technical Support Engineer, SEP
MIM | MCSA | MCTS | STS | ITIL v3

Twitter: @mithun_sanghavi

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<&a

0
Login to vote
Gil_Saunders's picture
Gil_Saunders
When upgrading the SEPM from version 12.1 RU1 MP1 to version 12.1.2, the following error appears "Error 1920. Service W3SVC (W3SVC) failed to start." - Comment:08 Jan 2013 : Link

Sure, worth a try, but it didn´t worked out ... sadly.

Already tried that directly after the error occured.

BR,
Gil

0
Login to vote
Mithun Sanghavi's picture
Mithun Sanghavi Symantec Employee Technical Support Accredited
When upgrading the SEPM from version 12.1 RU1 MP1 to version 12.1.2, the following error appears "Error 1920. Service W3SVC (W3SVC) failed to start." - Comment:08 Jan 2013 : Link

 

Hello,

I would suggest you to create a Case with Symantec Technical Support Department.

How to create a new case in MySupport

http://www.symantec.com/business/support/index?page=content&id=TECH58873

Phone numbers to contact Tech Support:-

Regional Support Telephone Numbers:

  • United States: 800-342-0652 (407-357-7600 from outside the United States)
  • Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
  • United Kingdom: +44 (0) 870 606 6000

Additional contact numbers: http://www.symantec.com/business/support/contact_techsupp_static.jsp

Hope that helps!!!

Mithun Sanghavi
Symantec Technical Support Engineer, SEP
MIM | MCSA | MCTS | STS | ITIL v3

Twitter: @mithun_sanghavi

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<&a

0
Login to vote