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When using the FSAutility to move the placeholders, the utility cannot find any archive item that can migrated.

Created: 28 Jan 2013 • Updated: 25 Feb 2013

Hi

We are presently trying to move place holders from out old file server to a new one but are experiencing this problem

I can see all the placeholders and open them successfully on the old file server but the FSA utility cannot find them

I have also found a problem that I think might be related with archive explorer as some of the archives can be seen but there is lots missing

When I browse the old fileserver I can see all the placeholders in the comms folder, but when I browse the folder in archive explorer I cannot see the majority of placeholder files in this folder

Can anybody help please? using EV 9.0.4.1097

Example FSA problem

C:\>"D:\Program Files\Enterprise Vault\FSAUtility.exe" -pm -s "\\fileserver-old\e$\users

\it\comms" -d "\\fileserver-new\e$\users\it\comms" -cs -f

FSA Data Mover Utility.

Symantec Enterprise Vault.

Copyright (c) 2010. Symantec Corporation.

Placeholder migration

Source      : \\fileserver-old\e$\users\it\comms

Destination : \\fileserver-new\e$\users\it\comms

Fetched the archives from the Enterprise Vault Directory database

Error: There are no archives under the source path \\fileserver-old\e$\users\i

t\comms that can be migrated