When we search KBs in Service Desk 7.1 and on...
Does anyone know if the search tool for KBs in Service Desk searches the Title and the Description of the KB? I have not found any documentation about this.
Also, is there any good method for importing KBs from another document or documents? I could imagine creating a Workflow to accomplish this, but I would be worried about if I created the KBs, would I be breaking the logic if I did not set a value properly!?