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When we will get like this errors

Created: 23 Sep 2013 • Updated: 14 Jan 2014 | 5 comments
This issue has been solved. See solution.

SR Serial Number: A0C0180425
SR Problem Summary: T036 - Drive Tape Alert 6 - Write Failure SR Error Code: 36 SR Severity: High
Fault code generic :0
Fault code specific :11
Element type generic:UDS-3 Media
Element Location :[0,1]
Tape Drive Serial Number :HU100790U0
VolSer : 000018L4
Partition : nteclib1
Fault description:All Tape Alerts posted-> 03, 04, 06

TICKET SUMMARY
Ticket# 7
Name: T036 - Drive Tape Alert 6 - Write Failure
Description: The tape drive can no longer write data to a tape.
Priority: High
State: UnOpened
Created: Date: Sun Sep 22 03:05:13
Type: Interactive Diagnostics Required

ATTACHMENTS
Library snapshot:

REPAIR AND TROUBLESHOOTING INSTRUCTIONS
DR045generic

TICKET DETAILS
Fault code generic :0
Fault code specific :11
Element type generic:UDS-3 Media
Element Location :[0,1]
Tape Drive Serial Number :HU100790U0
VolSer : 000018L4
Partition : nteclib1
Fault description:All Tape Alerts posted-> 03, 04, 06

NETWORK DATA
Hostname: nteclib1ap
DHCP: disabled
IP Address: 135.27.100.20
Netmask: 255.255.255.192
Gateway: 135.27.100.1
Ethernet MAC: 00:30:8C:1A:37:CF
Speed: 1000Mb/s
Link: yes

LIBRARY VERSION
580G.GS003

DRIVES
Chassis:0, Sled Bay:2
Vendor: HP
Model: Ultrium 4-SCSI
P-SN: HU100790RU
L-SN: F0A0F1E004
FW Rev: H57Z
Status: Ready

Chassis:0, Sled Bay:1
Vendor: HP
Model: Ultrium 4-SCSI
P-SN: HU100790U0
L-SN: F0A0F1E000
FW Rev: H57Z
Status: Ready

Chassis:-1, Sled Bay:4
Vendor: UNKNOWN
Model:
P-SN:
L-SN: F0A0F1E000
FW Rev:
Status: NotReady

Chassis:-1, Sled Bay:3
Vendor: UNKNOWN
Model:
P-SN:
L-SN: F0A0F1E000
FW Rev:
Status: NotReady

Chassis:-1, Sled Bay:2
Vendor: UNKNOWN
Model:
P-SN:
L-SN: F0A0F1E000
FW Rev:
Status: NotReady

Chassis:-1, Sled Bay:1
Vendor: UNKNOWN
Model:
P-SN:
L-SN: F0A0F1E000
FW Rev:
Status: NotReady

Operating Systems:

Comments 5 CommentsJump to latest comment

Nagalla's picture

it looks like it is generated from the tape library end.. and it generally come when Drive enounter the issue when its writing the data..

please have a call with the Hardware vendor..

SOLUTION
Marianne's picture

When we will get like this errors

You need to tell us!!!

Where did you copy it from?

These are not NetBackup errors.

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

ChAmp35's picture

T036 - Drive Tape Alert 6 in tape library is basically hardware related error, try to clean this drive and retry the backup and monitor to check if this alert reappears, if yes then get in touch with your vendor for the replacement of tape drive.

Iin mean while u can share snapshot of tape library and tape drive logs of that particular tapr drive with vendor after extracting them from the library webconsole.

Mark_Solutions's picture

Call Quantum and have them check it out - also worth upgrading your library firmware and drive firmware

I assume that this is an i500 and your robotics are at 580G.GS003  but the current is 636G.GS003

Your drives are at H57Z and the current is H63Z

It does look like the tape is no good but get everything upgraded first ans then run a cleaning tape throught the drives a couple of time

Hope this helps

Authorised Symantec Consultant

Don't forget to "Mark as Solution" if someones advice has solved your issue - and please bring back the Thumbs Up!!.

Will Restore's picture

Agreed.  First thing Quantum will do (presuming you have paid support contract) is ask you to update the firmware. 

Will Restore -- where there is a Will there is a way