Video Screencast Help
Symantec to Separate Into Two Focused, Industry-Leading Technology Companies. Learn more.

When will Symantec Encryption Desktop support Mac OS X 10.8.3?

Created: 14 Mar 2013 • Updated: 17 May 2013 | 6 comments
This issue has been solved. See solution.

With the release today of Mac OS X 10.8.3 can we expect a PGP/Symantec Encryption Desktop version supporting it in the near future?  Will the 30 day rule still apply?

Thanks,

Derek

Operating Systems:

Comments 6 CommentsJump to latest comment

PGP_Ben's picture

I know for a fact that we are testing and will have support with an upcoming release of the product. Symantec Encryption Desktop 10.3.1.  In the meantime, Support and QA has done some testing on current version product available to customers (10.3.0 Mp1) and drive encryption works and you can boot the system and Virtual Disks mount, etc. Maybe you wouldn't mind posting results with your findings on testing as well?

Thanks,

Ben

If/when you consider your issue resolved, please click Mark As Solution on the most helpful response.

sven_frank's picture

I got also some Customer Feedback which match our current internal testing results.

As Ben mentioned 10.3.1 will provide official support for 10.8.3

But what we could test here (this had nothing to do with the internal official QA Tests)

  • MBP Retina 15"
  • MBP Late 2012 15"
  • MBP Mid 2009 15"
  • MBP Late 2011 13"

They all got updated from 10.8.2 to 10.8.3 with WDE turned on an running 10.3.0 MP1 and are experiencing no Issues so far.

If/when you consider your issue resolved, please click Mark As Solution on the most helpful response.

Derek Tonkin's picture

We've begun our internal testing and have upgraded a MBA running SED/PGP 10.2.1MP4 from 10.8.2 to 10.8.3 without issue.

Derek

sven_frank's picture

10.3.1 is really around the Corner so 30 days are really in the reach for official support.

Edit 09.05.2013: 10.8.3 is now officially supported by PGP Desktop 10.2.1 MP5+ 

Be aware of the following Issue on MBA Mid 2012 Model:

http://www.symantec.com/docs/TECH206300

If/when you consider your issue resolved, please click Mark As Solution on the most helpful response.

SOLUTION
emorig's picture

Forgive me for bringing this up, but shouldn't this question be in a different forum - probably "PGP WDE for Mac"?

I admit it, I am confused by the product names and the correct forums to address those products.

 

PGP_Ben's picture

Yes emorig, wrong product group. I will move the forum post.

Update, as of 5/11/13 we have officially announced support for Mac OS X 10.8.3 support with Symantec Encryption Desktop (formerly PGP Desktop)10.2.1 Mp5, 10.3.0 and 10.3.0 MP1 releases. For more information please see this article.

If/when you consider your issue resolved, please click Mark As Solution on the most helpful response.