Hi Kenneth,

I'm still waiting for a fix for version 9.1.

My point is, they'll fix it when they fix it. You won't hear anything about it until it happens.

Joshua, I agree with you on the fact that they'll probably not state a goal or progress point on a fix. But by us all continually keeping the issues at the front of this board, they'll not be able to ignore the requests and if they do, Symantec's reputation as a valid software company will only get even worse reviews. Moreover, GRT and Exchange continuous protection were by far the largest marketing points of the whole release. With the release, Symantec was clearly trying to display themselves as s technology "leader" but with the failure and ignoring of their enterprise customers, they've been shown to be nothing more than clowns.

Ken

Hi Kenneth,

I totally agree.

Given a lot of people bought the product for this reason, it could be suggested it fails to be fit for the purpose for which it was sold- a violation of the trade practices act.

Oh, I'm convinced that it's criminal. And I'm certain that they're still selling the product with all of the functions of Exchange GRT and continuous protection as certainly the largest "improvement" in the product along with encryption and not advising the customers that the product does not work as advertised. I would say that's fraud. And if they've EVER mailed anything using the U.S Postal Service to send out product information, then they've also violated federal laws.

Symantec should have some degree of business courage/ethics and simply keep it's paying customers far better informed.

Ken

Add in 64-Bit Notes Support

Symantec published a White Paper trumpeting "new OS Support 32 and 64 Bit Windows"

But the SCL still list only 32-Bit

I think Symantec has already doomed itself as far as BackupExec goes. Their lack of reply and effort over the past few months since release is appauling. Anybody that was sitting on the fence has for sure fallen off by now and either decided to stay put with the old versions or went else where. I honestly cant say as I blame them. Its not even so much that the product has flaws..but the flaws that it does have! Not to mention the ohhh sooo new ground breaking technology they have implented in this version....which dosent even work.

Meh, hope they get what they deserve. We are and have been using Acronis Enterprise Server to some degree and I am in the process of working it more heavily into our backup scheme. The only thing it lacks for real restoration support is exchange and database restores.

I bet you though, Acronis will jump on the bandwagon and introduce this functionality in some upcoming releases and we'll see a lot more customers pulling away from BackupExec in the future.

Ever since Symantec aquired Veritas BackupExec has been going down hill...and its really to bad as it *was* one of the top backup packages available anywhere.

> Oh, I'm convinced that it's criminal. And I'm
> certain that they're still selling the product with
> all of the functions of Exchange GRT and continuous
> protection as certainly the largest "improvement" in
> the product along with encryption and not advising
> the customers that the product does not work as
> advertised.
> Ken


Hi Ken,

I've been down this road before, but I'll say it again. All you're seeing on these boards are problems. No one's going to come on here applauding Symantec for a product that does what it's supposed to. There are perhaps 100 clients on these boards who are having problems, perhaps half of those having problems regarding the new features (possibly more as I go back through the posts). I assure you they've sold thousands (if not 10's of thousands and maybe even more being that they're the industry leader) of licenses for upgrades and full-on apps of BEX 11(d). That's not a horrible ratio (however I do admit there is a serious issue).

But it does not constitute fraud or false advertising if thousands or more have a working model and a hundred or less don't.

I'm certainly not praising Symantec for anything (I have a product that works like it should, so there's no need for praise since they're getting paid; that's praise enough), but I haven't realized any issues that weren't of my own ignorance/fault (yet, knock on wood), and we are using many of the new features. The Admin Guide, although lengthy, is a great tool.

Just my .02

Cheers, Jack

Hi

I strongly agree with Ken. It's a very big problem we're getting in. I'm giving Backup Exec courses to customers explaining how great the new technologies are, and when I start to touch the product and test it it doesn't work as I should. Even things that should be clear, like the Append Period and the Overwrite Protection Period stop working with GRT backups, where the IMG folders never overwrite.

We need a service pack right now. And it should really fix the problems.

Regards

Hello,


We apologize for an inconvenience caused due to Exchange GRT backup issue.

Our engineering team is working on this issue and soon we will be updating the fix.

We request you to subscribe to our Email Notification Service for latest updates and new releases:


Thank you for your patience.

Regards,

Deepali Badave

And how many of the 10s of 1000s bought a support contract, which means that they probably will never look at the support forums?

I would submit that it DOES constitute fraud to advertise/sell a product that does not perform as advertized, whether that be GRT, or 64-Bit Notes or any of the other problems that have occured at multiple customer sites

Are you by any chance using either of those two features? If so, please let Symantec know what you did, so that they can tell the rest of their customers who are having the same problems.

Well you've got me there. We don't use the GRT or 64-bit Notes options. We are using AOFO, CPS, and the encryption technology.

We have a support contract. I had my share of problems. I used the forums, personally, because I knew whatever it was we were having problems with, the answer was probably somewhere around here or the Admin Guide and I'll be doggone if I'm ever calling Symantec Tech Support because it's useless. The support contract is something that our execs wanted. I won't argue with them. But I certainly won't use it unless the situation gets critical. Symantec Tech Support is a waste of time, contract or no.

I agree with Jack's comment on the issue of Symantec Tech Support.

After a few calls to Symantec Tech Support and the quality received is not what every Enterprise clients' is worth it.

You call in to Symantec Backup Exec support, wait over 45 mins just to get to talk to someone. Worse, the person you get is not technical, not professional and not friendly enough.

With Dell, the quality is AAA. They KNOW their stuff and our GOLD support with Dell is worth every penny. Symantec? Not worth it with the kind of service we've been receiving lately on Backup Exec.

Interesting that the lone post from Symantec is with a broken link.

>
> We request you to subscribe to our Email Notification
> Service for latest updates and new releases:
>
>
> Thank you for your patience.
>
> Regards,
>
> Deepali Badave

Haha, thats way too funny..

FYI: Im at the office at 2:20AM trying to get our backups running with 11d... :(Message was edited by:
Kevin Mattes

Hi Kenneth,

I am posting the following technote in the hopes that it will help alleviate some of the pain you're seeing with GRT related backups:
http://seer.entsupport.symantec.com/docs/286794.htm

You might have already seen this, but it helps work around two of the GRT related defects that we are seeing. I don't currently have a timeframe as to when the specific defects you've experienced will be addressed, but I know the issues in this technote are being worked on.

If the 2 GRT issues identified in the technote (noted at the bottom of the technote) do not revolve around the problems you are experiencing, I would recommend calling into Support so that we can get them escalated as quickly as possible.

Again, I'm not sure what documents you've looked at, or if you've contacted Support, so I don't want to make any assumptions; I'd just like to get a better understanding of what you are specifically seeing in your environment to assist you in finding a quicker resolution.

Thanks

Sandy, thank you for your post. I am aware of the need to limit the B2D folder to allow correct over-write of GRT continuous jobs. However, my issues is regarding the restore of GRT backup data. I've tested your product in several environments and 4 different domains with Windows 2003 SP1 and Exchange 2003 SP2. All of my many, many tests conclude that GRT backups cannot restore individual email messages or full mailboxes using the new GRT IS and mailbox backup method. All of my restores result in blank message bodies. The header and subject lines due restore correctly, however. And I am running HF2, HF6 and HF8.

What's next?

Ken Sheppard

Hi Ken,

Thanks for your response. This definitely gives us a better understanding as to what you're seeing. I checked up on the defect you are seeing, and it's in the process of getting fixed. I don't have an exact date, but I would expect to see the fix out soon. In other words, it's one of the ones that is in the later stages of being released.

Hope this helps, and please let us know if you have any other questions.

Thanks.

Finally - someone that I trust from Symantec! Sandy thanks for your post!

As a long time customer - BE 11 has some major problems, thanks to this forum we are finding some workarounds.

Please Sandy I hope you are reading this forum because most of the information is feedback from the customers on the many problems and known bugs with BE 11, I am hoping that Symantec uses this forum and gets us fixes for all this known issues.

I'm sorry Ken did you say HF8? Might you have a link to the download? I can't find it under Product Updates for 11(d). What are the fixes included in the release?

Thanks much!

Cheers, Jack

Jack, HF8 is simply a driver update. The reason I've included it in my post is simply because I've found that it's best to always include as much clear documentation when communicating with Symantec techs. Never, never assume that you're on the same page with someone that doesn't speak English that well in the first place.

Anyway, here's the link to the 32-bit version of HF8.


http://seer.support.veritas.com/docs/286521.htm

Ah, ok thanks. I saw that too but didn't realize it was a hotfix. What I really want to see is a fix for the issue where if you modify a job, the system automatically skips the next scheduled occurrence.

Still keeping my eyes peeled!

Cheers, Jack

I have to agree this forum is great to customers and the company. I have a support contract but I look at this forum first usually the answers are in here because someone has already experienced the problem and has a workaround. I just wish that symantec would look at this and say we should fix our product. I am hopeful that there is a major service pack on the way to make things right. Most of the time companies are rushing their product to market and we the customers have to put up with all the bugs.

It's true that Symantec indeed dropped the ball on this release, however I'm quite sure they are aware of the problems. Shoving this puppy out at us techies and having US help test it really pissed me off there for a bit, but now that I have a working system (job modification schedule jumping aside) I'm glad that we upgraded. The encryption has really helped with security and I can sleep at night knowing that our backups are absolutely and completely useless in the hands of anyone else but me or my IT Director. :D