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where can I get the install for the client support kit available for v7.1.0.4

Created: 13 Jun 2013 • Updated: 08 Sep 2013 | 10 comments
This issue has been solved. See solution.

Hello,

 

I've been told that there is a client support kit (7.1.0.4) available that will support windows 2012. Does anyone know how to get this download?

 

 

thanks,

 

Joe

Operating Systems:

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Yogesh9881's picture

"Client Support Kit"   surprise   

who told u that ?  let us know what is the technical issue ? we may help u better......

If this post has helped you, please vote or mark as solution.

Before break-up, make sure you have a good backup.....  ;-)

mobyslick1999's picture

I have a windows 2012 server and I cant 7.1 or 7.5 to install. I searched the forum  and saw that There is a 7.1.0.4 full install for windows clients but you will get very limited backup/restore functionality.  This package is mentioned to be only available direct from Symantec.

 

the errors in the install log from the attemp to install 7.1

 

06-13-2013,09:30:12 : NetBackup VERSION registry does not exist. Will not bypass postgreSQL validation.

 

06-13-2013,09:30:15 : One or more entries in the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\PendingFileRenameOperations
06-13-2013,09:30:15 : registry value are associated with products other than NetBackup. This indicates that previous operations on this host are
06-13-2013,09:30:15 : pending completion following a reboot of the system. Consider finishing pending operations by rebooting the system. --- i only see netbackup pending operations and ive rebooted

06-13-2013,09:33:00 : Could not retrieve CustomActionData MSI property. Returning with error.

06-13-2013,09:33:05 : Action ended 9:33:05: InstallFinalize. Return value 3.
06-13-2013,09:33:05 : Action ended 9:33:05: INSTALL. Return value 3.

 

 

06-13-2013,09:33:06 : Action ended 9:33:06: INSTALL. Return value 3.

Mark_Solutions's picture

I think you mean the special 7.1.0.4 client that supports certain functionality of 2012 backups

For that you need to apply via symbeta:

https://symbeta.symantec.com
symbeta@symantec.com

Authorised Symantec Consultant

Don't forget to "Mark as Solution" if someones advice has solved your issue - and please bring back the Thumbs Up!!.

SOLUTION
Mark_Solutions's picture

As i said above you need the special version which is only available if you register with Symbeta - only they supply it

Otheriwse you will need to wait a little while (rumors say 24th of this month but who knows!!) for 7.5.0.6

Authorised Symantec Consultant

Don't forget to "Mark as Solution" if someones advice has solved your issue - and please bring back the Thumbs Up!!.

mobyslick1999's picture

yeah. I signed up for symbeta yesterday and sent them an email about it. waiting to hear back.

 

thanks!

Marianne's picture

My colleague logged a Support call and was given a download link for W2012 client software. 

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

Mark_Solutions's picture

Good stuff - that is the only way to get it - but maybe 7.5.0.6 will be here by the time you get accepted anyway which will solve your problem!

Dont forget once your problem is solved to use the "Mark as solution" option to close the thread off and assist others in the future searching for a similar answer

Authorised Symantec Consultant

Don't forget to "Mark as Solution" if someones advice has solved your issue - and please bring back the Thumbs Up!!.

mobyslick1999's picture

Thanks everyone. I contacted symantec and was able to install and run a backup with the super duper 7.1.0.4 version.

Marianne's picture

... I contacted symantec ...

Support or SymBeta?

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links