Where Do I Start?
Updated: 21 May 2010 | 1 comment
Hello-
So I just started a new position and teh company uses Altiris. I am managing the Help Desk but Altiris is my responsibility. Where do I begin? It is all up and running but my team is not happy with some of the peices that are in place or missing. Most importantly they was teh ability to remote control the desktops and to reset password from within the Altiris ticket.
Any help is greatly appreciated.
Jamie
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Hi barmach, it's difficuilt
Hi barmach,
it's difficuilt to help you, because your question is not enough defined.
A good start is the Procuct Guide which you can find in the knowledgebase
http://kb.altiris.com
To reset the password you can use the Realtime System manager. For remote control you can use the carbon copy which is (perhaps) implemented in your Altiris environment.
Please give us additional information about the way the user do a remote control session.
Regards
eisenkarl
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