Where does ServiceDesk 7.5 Store Group Changes on Incidents?
I am trying to build a report, in report designer or SQL, to track how long a ticket stays in a queue....I.E. Group Handle Time report. However I cannot find any table in the database that stores this info. Does anyone know where this info may reside or how to pull a Group Handle Time report from Service Desk?
I have been able to find some of the info in the ReportProcessComment table, however this info is not exactly what I am looking for.