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Where does Symantec Installation Manager (SIM) take the version information from?

Created: 28 Feb 2014 • Updated: 04 Mar 2014 | 4 comments
STHN's picture
This issue has been solved. See solution.

Hello,

I'm trying to automate the process of collecting support information because I have to ask for it very often and I'm sick of taking screenshots from Symantec Installation Manager just for showing version information.

So I wonder where the SIM reads these information from. Currently I'm processing "Altiris\Symantec Installation Manager\InstallHistory\InstallHistory.xml" but I'm not sure this file alyways shows the same version information as SIM itself.

I hope someone can help me.

Thanks in advance!

 

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SK's picture

Try looking in the hklm\software\altiris\aim key structure.

Also, as sim can create a support package, you could just have it do so and then send support that.

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STHN's picture

Thank you.

Interesting. I have created more than 100 Altiris cases with Symantec Support, yet. I have never been asked to create a support package. They are always asking for screenshots from SIM.

PMCS GmbH & Co. KG - Consulting und Support für Altiris/SEP/EV und andere Symantec Produkte.
Please take the time and mark this post as solution if it solved your problem - thanks!

SK's picture

You're welcome.

The HKLM\Software\Altiris\AIM\ProductVersion registry string will tell you the version of SIM.

The "path\Altiris\Symantec Installation Manager\InstallHistory\InstallHistory.xml" file will tell you what product versions you have installed.

The support package will gather that data as well as registry and log file data too I believe.

SIM screenshots are the quickest way to obtain product versions for the support engineer, as they do not have to review an XML file or provide a SQL query to obtain that data (as the web part is usually not readable as its too small).

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SOLUTION
STHN's picture

I figured that. Thanks.

I'm curently writing a powershell script for gathering some data. It still has some issues but does the job more or less. I will share it here when the issues are fixed.

 

PMCS GmbH & Co. KG - Consulting und Support für Altiris/SEP/EV und andere Symantec Produkte.
Please take the time and mark this post as solution if it solved your problem - thanks!