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Where to download Sylink Replacer

Created: 20 Dec 2012 | Updated: 16 Jan 2013 | 4 comments
Eyal's picture
Eyal
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Hi,

Can you please advise where or what to do in order for me to be able to get the Sylink Replacer Tool. I'm using SEP 12

Thank you

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Mithun Sanghavi's picture
Mithun Sanghavi Symantec Employee Technical Support Accredited
Where to download Sylink Replacer - Comment:20 Dec 2012 : Link

Hello,

In case of  SEP 12.1.RU2, you no longer need Sylink Replacer. That functionality is built in to the SEPM now. See the attached screenshot, or the following document:

Restoring client-server communications by using a client installation package

http://www.symantec.com/business/support/index?page=content&id=HOWTO81455

(The title is a bit misleading and should really be "Restoring client-server communications by using the Communication Update Package".)

The clients can be either 11.x or 12.1 (previous version than 12.1.2).

In case you are using any lower version to SEP 12.1 RU2, then you would have to contact Symantec Technical Support and create a case with them.

How to create a new case in MySupport

http://www.symantec.com/business/support/index?page=content&id=TECH58873

Phone numbers to contact Tech Support:-

Regional Support Telephone Numbers:

  • United States: 800-342-0652 (407-357-7600 from outside the United States)
  • Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
  • United Kingdom: +44 (0) 870 606 6000

Additional contact numbers: http://www.symantec.com/business/support/contact_techsupp_static.jsp

Hope that helps!!
CDW-Communication Update Package.png

Mithun Sanghavi
Symantec Technical Support Engineer, SEP
MIM | MCSA | MCTS | STS | ITIL v3

Twitter: @mithun_sanghavi

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<&a

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sandra.g's picture
sandra.g Symantec Employee Accredited Certified
Where to download Sylink Replacer - Comment:20 Dec 2012 : Link

By the way, the title of that document is now changed to "Restoring client-server communications with Communication Update Package Deployment". (That bit was my comment from another thread. wink)

sandra

Symantec, Information Development, IMDP
Symantec Endpoint Protection / Core Security Engineering Group

Don't forget to mark your thread as 'solved' with the answer that best helped you!
 

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Ashish-Sharma's picture
Ashish-Sharma
Where to download Sylink Replacer - Comment:20 Dec 2012 : Link

Hi,

You can contact to symantec support

 

hone numbers to contact Tech Support:-

 

Regional Support Telephone Numbers:
United States: 800-342-0652 (407-357-7600 from outside the United States)
Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
United Kingdom: +44 (0) 870 606 6000

India: Toll-Free 000 800 4401 456 directly

IDD call: +61 2 8220 7111

 

Additional contact numbers: http://www.symantec.com/business/support/contact_techsupp_static.jsp

 

How to create a new case in MySupport

http://www.symantec.com/business/support/index?page=content&id=TECH58873

Thanks In Advance

Ashish Sharma

SEPM Knowledgebase Documents  

 

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Rafeeq's picture
Rafeeq
Where to download Sylink Replacer - Comment:20 Dec 2012 : Link

I just wanted to point out that as of 12.1.2, you no longer need Sylink Replacer. That functionality is built in to the SEPM now. See the attached screenshot, or the following document

 

Restoring client-server communications by using a client installation package

 

http://www.symantec.com/business/support/index?pag...

 

https://www-secure.symantec.com/connect/forums/upg...

Please don't forget to mark your thread solved with whatever answer helped you : ) Rafeeq

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