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Where is inbox - incoming for manually updating SEP 12.1101.401.105 client?

Created: 29 Apr 2013 • Updated: 29 Apr 2013 | 6 comments
ThaveshinP's picture
This issue has been solved. See solution.

For SEP11 :    c:\Program files\Common files\Symantec shared\VirusDefs\Incoming


    What is the path for SEP12?

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W007's picture



SEP 12.1.x:
%ALLUSERSPROFILE%\Symantec\Symantec Endpoint Protection\CurrentVersion\inbox

(Please note that on SEP 12.1.x clients the \inbox directory is always present, please check the Policy serial number to ensure it's matching the one published by SEPM)

How to manually update definitions for a managed Symantec Endpoint Protection Client using the .jdb file

Article:TECH104363  |  Created: 2008-01-07  |  Updated: 2012-08-30  |  Article URL

I have check in Windows xp

C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\CurrentVersion\inbox

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pete_4u2002's picture

C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\12.1101.401.105\inbox

technical_specialist's picture

For WinXP

C:\Documents and Settings\All Users\Application data\Symantec\Symantec Endpoint Protection\12.1.xx.xx.xx\inbox

For Window Vista, 7 and 8

C:\ProgramData\Symantec\Symantec Endpoint Protection\12.1.xx.xx.xx\inbox

ThaveshinP's picture

What happens if there is no Inbox folder...where would I create this to update the client manually with the .jdb file? (XP , Win 7 and 8)?

pete_4u2002's picture

To update a managed client with a .jdb file:

  1. In the Symantec Endpoint Protection Manager, go to Clients.
  2. Select the group in which the client or clients can be found that need to be updated manually.
  3. Edit the LiveUpdate Settings Policy.
  4. In the LiveUpdate Policy, choose Server Settings in the left pane.
  5. In the right pane, under Third Party Management, enable the option "Enable third party content management".
  6. On the SEP client, make sure that the client received the policy change by checking for the existence of the 'inbox' directory as following paths

reference link

W007's picture


Check TECH104363 artical for my first comments.

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.