Endpoint Protection

the below erro message come while running luall command

2), 0% complete...

Downloading failed, error summary...

LU1835: The LiveUpdate server failed to respond in a reasonable amount of time.  This could happen because you could not connect to the server, the server is now unavailable, or you became disconnected to the server.  Try running LiveUpdate again.

LiveUpdate session is complete.

Below is some documentation regarding this error. In my experience raising the timeout values following the instructions in the document under Time-Out has resolved this issue quite a few times in the past.

http://www.symantec.com/docs/TECH101807

While making some changes in proxy setting, it's working fine.

Sumit,

Can you please chek firs your internet both are URL

liveupdate.symantecliveupdate.com

liveupdate.symantec.com

Hi same has been already add in full access.

Anyway issue has been closed.

Thanks for the revert.

Hi,

Is client managed or unmanaged ?

Thanka.

Manage..

what changes did you make in proxy settings the liveupdate worked?

is the issue still there?

Didn't the Cameron_W's link helped?

http://www.symantec.com/docs/TECH101807

I have run the live update manuall in interactive mode

still not clear, has the issue fixed? :-)

if yes, what proxy changes did you make?

Hi I have no change in the proxy, I have tried again after getting this error. From cotinuosly 3-4 time getting this error. After that it work fine

after it fails can you pass on log.liveupdate?

has the issue fixed?

Hi,

Check the connectivity to the management server.

Type the following command In the browser command line

http://management_server_address:8014/secars/secars.dll?hello,secars

Thanks.

After trying fourth time i get success in it.

Yes, Issue fixed up.

Hi - I have tried the below step

Delete the following registry keys:
HKEY_USER\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Connections\DefaultConnectionSettings
HKEY_USER\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Connections\SavedLegacySettings
 

clear the contents from below folders

 c:\Documentsand Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads

 c:\ProgramFiles\Symantec\Symantec Endpoint Protection Manager\Inetpub\content

The above information I have got from SEP technician. It's working fine