Video Screencast Help

Whitelisting my application (ISV)

Created: 03 Jan 2014 • Updated: 15 Feb 2014 | 5 comments
This issue has been solved. See solution.

I have an application I created that I've made an MSI installer for to be installed off of the web. I want to whitelist this application so I don't get false positives. There are three components of course to this installer.

1. Setup.exe.

2. The MSI package (installer.msi ...).

3. The actual executable that gets installed (app.exe).

Which of these component(s) do I register in the whitelist request form (with the SHA and file size and everything else)?

I'm assuming it's setup.exe as this starts the whole installation process, but do I need to register other components (the actual executable that is installed)?

Thanks for your help!

Jon Fernandez

Operating Systems:

Comments 5 CommentsJump to latest comment

Lion Shaikh's picture

Hi Jonfernandez,

Please clarify that on which tools you want to whitelist the above mentioned software.

jonfernandez's picture

Thanks for getting back to me. I'm not sure what you mean by tools, but here's the exact link to the page I'm using for the white-list request:

If you're referring to my application, my application is a simple dialog box app that displays colors mixing and is meant as a reward for a CrowdFunding project. This application is wrapped up into a windows installer (MSI). My basic question is - what installation component do I whitelist (or all of them)?


Jon Fernandez

ᗺrian's picture

Send all relevant files to them. Is something in particular being detected from them currently?

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

James007's picture
Yes you can submit all software releated files   Software developer would like to add his/her software to the Symantec White-List.
Article:TECH132220  |  Created: 2010-01-04  |  Updated: 2013-10-18  |  Article URL

See this thread

jonfernandez's picture

Just so you know, it looks like you only need to WhiteList the setup.exe. Setup.exe will load the MSI file (install.msi) which will install the actual application I want to install (app.exe). Once I was successfully whitelisted (just the setup.exe) I didn't get any complaints with the MSI and application file as long as I had the setup.exe WhiteListed. That's really the way it should work. Good job Symantec!