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Why are my Windows 7 64 Bit clients being detected as Vista?

Created: 13 Feb 2013 • Updated: 14 Feb 2013 | 12 comments
This issue has been solved. See solution.

I have like 8 machines out of date and when I look, they are being detected as Vista clients.

Seriously?!?!?!

Comments 12 CommentsJump to latest comment

.Brian's picture

Likely just a "cosmetic" bug...or perhaps some sort of bug when is tries to enumerate the registry to figure out the OS and it doesn't return the correct info. I've seen the same thing from time to time showing incorrect OS.

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The Conquistador's picture

Sheesh!!!

Next thing you know, OS Detected, Windows 3.1  :-D

or even better Windows ME

.Brian's picture

You have bigger issues than cool

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

SebastianZ's picture

There have been already similar cases reported with the detection of windows 7 editions as well:

https://www-secure.symantec.com/connect/forums/com...

Best bet is to open a case with Support for them to have a check with engineering - but most likely they would be already aware of something that visible.

The Conquistador's picture

I would certainly hope so, 12 has had some really bizarre issues that I have NEVER encountered before.

Who uses Vista anymore? :-D

SebastianZ's picture

There are still some ppl... you would be amazed:P

Steven Kintakas's picture

"Windows Server 2008 R2" in many places across the SEPM interface and/or its Report areas etc incorrectly appears as "Windows Server 2008". This is a massive flaw, because it is like trying to suggest that Vista and 7 are the same OS, when clearly they're not.

I reported this error to the then SEP product manager back in 2011 in a face-to-face meeting, who did nothing about it as the defect is still even in the most latest 12.1.2 release.

I'm told product managers have since changed a few times, but simply defects such as these go ignored.

Very frustrating for enterprise reporting to customers who demand accuracy.

“When it comes to enterprise software…you need to work within the product’s ‘strengths’.”

Ambesh_444's picture

Hi,

You should log a call with symantec technical support team.

Thank& Regards,

Ambesh

"Your satisfaction is very important to us. If you find above information helpful or it has resolved your issue. Please don't forget to mark the thread as solved."

Steven Kintakas's picture

The support team is already aware it.  The point I'm making when a global alliance partner gives a product manager a heads up for their benefit when a product is still in beta, they should listen for the benefit of their product.

Failure to do so has allowed such a simple, yet critical governance issue to be released in the final release, and every subsequent build since then.

“When it comes to enterprise software…you need to work within the product’s ‘strengths’.”

SameerU's picture

Hi

What is the version of Symantec Endpoint Protection Manager

Regards

Chetan Savade's picture

Hi Bryan,

This kind of issue have seen in past windows 7 home edition machine was detecting as Windows XP home edition . I would request you to create a Case with Support team to investigate this further.

Administrators should treat this as a "known issue."  The SEPM should be installed on a suitable platform

Check this article:https://www-secure.symantec.com/connect/articles/could-not-install-symantec-endpoint-protection-manager-windows-7-home-premium-64-bit-operat

How to create a new case in MySupport

http://www.symantec.com/business/support/index?page=content&id=TECH58873

Phone numbers to contact Tech Support:-

Regional Support Telephone Numbers:

  • United States: 800-342-0652 (407-357-7600 from outside the United States)
  • Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
  • United Kingdom: +44 (0) 870 606 6000

Additional contact numbers: http://www.symantec.com/business/support/contact_techsupp_static.jsp

Chetan Savade
Sr.Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

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