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Why did Symantec remove "Find unmanaged clients"?

Created: 29 Jan 2013 | 22 comments

The way it is now, is so vague, and if I serach for clients it will just give me a list of PC's with IP and hostname.  That is fine, but with the "Find Unmanaged clients" option as it was in prior versions, it would FIND the unmanaged clients, and TELL me what version of SEP or SAV was on there. Telling me what version or SEP or SAV was a BIG help. Taking that away is causing more unnecessary work and generating more bandwidth than necessary.

 

http://www.symantec.com/business/support/index?page=content&id=TECH175059

 

The Software field, which I found to be the MOST helpful is not available any longer.

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.Brian's picture

It is still sort of there, just some things were changed

I wrote an article on how to use it in 12.1

https://www-secure.symantec.com/connect/articles/c...

Unfortunately, the change made some things more difficult.

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.Brian's picture

Agreed yes

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The Conquistador's picture

If they can fix it so you can actually SEE the field for "Current protection" it would make thing easier, most of it is cut off.

The Conquistador's picture

Your document is very good, but Symantec needs to address this because the search is too broad and hard to narrow it down.

I am just going to throw the towel in on this one and hope they will make some adjustments in the upcomming versions.

The Conquistador's picture

The problem with it, is that it finds EVERYTHING within the subnet range, I do not want it to list EVERYTHING, I just want what is not managed.

Mithun Sanghavi's picture

Hello,

I agree, we are getting almost the same reaction with "Find Unmanaged clients"

Check this Article:

https://www-secure.symantec.com/connect/forums/where-find-unmanaged-computers-sep-121-enterprise-beta

Paul Murgatroyd writes

"With SEP12, we decided to merge the old clientremote tool and Find Unmanaged Computers into one.  The new version is called the Client Deployment Wizard.

You can find it in two places - first from the Home screen, choose "Install Protection Client to Computers" from the "Common Tasks" drop down at the top right, or alternatively, from the Clients tab, when you are in the client list, click "Add a Client" on the left hand side, just above "Add computer account"

Both will launch the CDW and allow you to search your network, find all your PC's and helps you deploy the right client to each one.

Give it a go and let us know what you think!

thanks"

 

Hope this Helps!!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

The Conquistador's picture

Take a look at the screen shot. I have to wait for ALL of the clients to load, THEN I have to remove the ones I do not need to upgrade, the last version had boxes which I could place check marks on thus eliminating the need to remove the ones that are up to date.

Picture0001.jpg
The Conquistador's picture

The previous way was a lot more user friendly and I believe it should go back to that.

Just my 2 cents.

The Conquistador's picture

I guess the bottom line is here, just show me what needs to have the current stuff, not what already HAS it

;-)

.Brian's picture

SNAC would give you this ability

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.Brian's picture

SNAC would allow you to deny systems access to your network if they don't have SEP installed or if defs are out of date. You can also configure to look for patches and if clients are not patched they will be denied

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.Brian's picture

Great article on it here

https://www-secure.symantec.com/connect/articles/w...

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The Conquistador's picture

I download it and it just wants to install SEPM, I do not need that. I already have SEPM installed.

Then I go to install SNAC, and it says SEP has been installed which includes SNAC (Which I cannot find) and that I do not need to install it.

.Brian's picture

That should be right, it will install the SNAC piece into SEPM.

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The Conquistador's picture

I don't understand this, the last time I played with something from Symantec that I did not know, it took all of my clients and threw them into one group.

It won't install anything, it just says SEP already has it and I can't find it, and why do I want to deploy SEPM with it, when I already have SEPM installed.

I do not understand what the point of this is.

.Brian's picture

I know that you have to install SNAC using the setup.exe file. It basically walks thru an install similar to what you do for SEPM. It doesn't deploy SEPM it just installs the SNAC component for it. It's been so long since I've done it, you may want to check with support.

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The Conquistador's picture

I will reach out to support it is making me nervous to even think about deploying it without knowing anything about it.

.Brian's picture

I definitely would. The other thing to keep in mind is there are different kinds of enforcers. The SNAC in SEP is one but there are others that can do different things. Here is another article:

https://www-secure.symantec.com/connect/articles/e...

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.