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Why do my endpoints keep reporting that they are "Offline"?

Created: 05 Oct 2012 • Updated: 05 Oct 2012 | 6 comments

I have had consistent trouble with Endopoints reporting to SEPM that they are offline.  Usually, these coincide with strange entries in the WINS Server field that follow the nodel of "act.ual.ip.address; 0.0.0.0"

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Ashish-Sharma's picture

Hi,

What sep version are you using ?

Check these Articles:

Symantec Endpoint Protection Manager 12.1 Communication Troubleshooting

http://www.symantec.com/docs/TECH160964

Troubleshooting communication problems between the management server and the client

http://www.symantec.com/docs/HOWTO55017

Thanks In Advance

Ashish Sharma

Ashish-Sharma's picture

Hi,

Are all SEP client showing offline ?

Symantec Endpoint Protection Manager 12.1 Communication Troubleshooting

http://www.symantec.com/docs/TECH160964

Troubleshooting communication problems between the management server and the client

http://www.symantec.com/docs/HOWTO55017

Thanks In Advance

Ashish Sharma

MattWayland's picture

Problem has resolved itself, but thanks for the link to update Server Certificates!

Ashish-Sharma's picture

It's sounds good you problem are resolved  ")

Thanks In Advance

Ashish Sharma