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Why I don't see local disks on BE 2010R3 Remote Agent Computer?

Created: 19 Sep 2012 • Updated: 27 Sep 2012 | 12 comments
This issue has been solved. See solution.

Hi

I install Remote Agents on Windows 2003 R2 x64 folders and Windows 2008 R2 (x64 too) from console (Backup Exec 2010 R3 SP2). Success.

I want add to backup collection of Windows 2003 R2 x64 folders and Windows 2008 R2 (x64 too) folders. But I can't see remote disks on Windows 2008 R2 - I see only shares. Why ?

See shapshot (sorry for russian snapshot):

[url=http://postimage.org/image/dmgag5cxt/][img=180x151, 6.6Kb]http://s8.postimage.org/dmgag5cxt/be2010r3_sp2.jpg[/img][/url]
 

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CraigV's picture

Hi,

You might have to restart the remote server, but before you do that, check and make sure:

1. That the RAWS agent is started up;

2. Check the Publishing tab on the RAWS agent of that server to ensure that it is publishing correctly to your media server (via name/IP);

3. That if you're running a firewall on that server, that port 10000 is open. This is the port that RAWS uses for communicating with the media server.

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

dimaonline's picture

Remote server restarted already.

1) RAWS started and listen on 10000 port.

2) BE name is correct

3) FW switched off

PS: I monitored the traffic on this server - activity was only on ports 135 and 445

be2010r3-sp2-2.gif
pkh's picture

1) Have you installed necessary RAWS licences?  You need 1 RAWS for each remote server.

2) Check that your BESA has the necessary permissions.

Requirements for the Backup Exec Service Account (BESA).

dimaonline's picture

If I uninstall on other server the agent a problem will resolved at once or it is necessary to reinstall the agent on the new server?

CraigV's picture

...in this case, your RAWS license is simply a paper license. It doesn't stop you installing the RAWS agent on a server, and it won't prevent that RAWS agent from working. But to be legal, compliant, and honest, you do need that RAWS license.

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

dimaonline's picture

I done this:

  1. Delete server from favorites resources
  2. Goto Domains Active Directory and select my server.
  3. Success! I have seen remote disks, SQL Server, there was a possibility to make system backup.

If I add this server to favorites resources then the problem return - I can see only shares again (and from favorites resources and from Domains Active Directory). Why ?

be2010r3-sp2-3.gif
CraigV's picture

Hi,

from that screen shot, you can see the local disks as well as the shares. Unless there are more than the 3 local disks on that server, you are good-to-go to select what you want for the backup.

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

VJware's picture

Is BE completely updated...I think there is SP2 & 3 hotfixes...And pls ensure the remote agent is updated as well..Secondly, if you add the remote system under user-defined selections node, do you see the remote server's local disks ?

dimaonline's picture

1) BE completely updated by LiveUpdate
2) I don't see the remote server's local disks after remote server was republished on BE. If I remove the remote server on BE then I can see the remote server's local disks into Domains Active Directory servers list.