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Why I don't see local disks on BE 2010R3 Remote Agent Computer?

Created: 19 Sep 2012 • Updated: 27 Sep 2012 | 12 comments
This issue has been solved. See solution.


I install Remote Agents on Windows 2003 R2 x64 folders and Windows 2008 R2 (x64 too) from console (Backup Exec 2010 R3 SP2). Success.

I want add to backup collection of Windows 2003 R2 x64 folders and Windows 2008 R2 (x64 too) folders. But I can't see remote disks on Windows 2008 R2 - I see only shares. Why ?

See shapshot (sorry for russian snapshot):

[url=][img=180x151, 6.6Kb][/img][/url]

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CraigV's picture



You might have to restart the remote server, but before you do that, check and make sure:

1. That the RAWS agent is started up;

2. Check the Publishing tab on the RAWS agent of that server to ensure that it is publishing correctly to your media server (via name/IP);

3. That if you're running a firewall on that server, that port 10000 is open. This is the port that RAWS uses for communicating with the media server.


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dimaonline's picture

Remote server restarted already.

1) RAWS started and listen on 10000 port.

2) BE name is correct

3) FW switched off

PS: I monitored the traffic on this server - activity was only on ports 135 and 445

pkh's picture

1) Have you installed necessary RAWS licences?  You need 1 RAWS for each remote server.

2) Check that your BESA has the necessary permissions.

Requirements for the Backup Exec Service Account (BESA).

dimaonline's picture

If I uninstall on other server the agent a problem will resolved at once or it is necessary to reinstall the agent on the new server?

CraigV's picture this case, your RAWS license is simply a paper license. It doesn't stop you installing the RAWS agent on a server, and it won't prevent that RAWS agent from working. But to be legal, compliant, and honest, you do need that RAWS license.


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dimaonline's picture

1) May be. I will test it
2) BESA is DomainName\Administrator


dimaonline's picture

I done this:

  1. Delete server from favorites resources
  2. Goto Domains Active Directory and select my server.
  3. Success! I have seen remote disks, SQL Server, there was a possibility to make system backup.

If I add this server to favorites resources then the problem return - I can see only shares again (and from favorites resources and from Domains Active Directory). Why ?


CraigV's picture


from that screen shot, you can see the local disks as well as the shares. Unless there are more than the 3 local disks on that server, you are good-to-go to select what you want for the backup.


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Vivek Jain's picture

Is BE completely updated...I think there is SP2 & 3 hotfixes...And pls ensure the remote agent is updated as well..Secondly, if you add the remote system under user-defined selections node, do you see the remote server's local disks ?

dimaonline's picture

1) BE completely updated by LiveUpdate
2) I don't see the remote server's local disks after remote server was republished on BE. If I remove the remote server on BE then I can see the remote server's local disks into Domains Active Directory servers list.