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Why is VProConsole looking for drive d:

Created: 24 Mar 2013 • Updated: 24 Apr 2013 | 21 comments
This issue has been solved. See solution.

SSR 2013 trial.  When I open the program I get an error "VProConsole - No Disk, There is no disk in the drive.  Please insert a disk into drive D:"

This is a miniMMC SD/RS, removable card drive.  It is not being backed up by SSR.  Ghost did the same thing before I uninstalled it.  I hit continue, get the error again and then all is OK.

If I insert my camera card the errors go away.  Its a lot more useful in my camera though.

 

 

Operating Systems:

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Markus Koestler's picture

Open the SSR console, go to the drives tab and delete the D: Drive. You maybe need to set the show hidden drives option to get D: visible. 

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MikeInPoulsbo's picture

I activated my subscription today. The drives tab lists my C: drive and my backup destination drive (j:), no D: drive. The Windows 8 system (My Computer) shows the d: drive and it's not hidden. I don't see anywhere in SSR Console to "show hidden" drives.

Markus Koestler's picture

I think this is under Options or so in the menu. Sorry but I dont have Access to a SSR console as i'm on easter Holiday.

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Markus Koestler's picture

Anything clear now ?

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MikeInPoulsbo's picture

SSR was not trying to backup this drive.  It doesn't appear when I enable hidden drives. The error message occurs whenever I start the console app.  At other times occasionally.  Not when its doing a scheduled backup.

 

DStain's picture

You will see the "Show Hidden Drives" box when you start a backup, Define New or a One Time Backup.

 

Deric

MikeInPoulsbo's picture

This has nothing to do with starting or editing backups.  I've looked at hidden drives and my d: drive is not there.  This occurs when starting the console VProConsole.exe).  I think its a bug.  I got the same thing with Ghost when I first attempted to run it on this machine.  I probably never saw it on my old computer because I had a D: partition on my hard drive that was always mounted prior to starting the console.

DStain's picture

Ok,

silly question, does it show in disk management, is it online?

 

Deric

MikeInPoulsbo's picture

Yes it shows in Disk Management, along with the 3 other mini card slots, with a status of "No Media", as expected since they don't have cards in the slots.

JohnTech's picture

I'm having the same problem:  SSR 2013 with new Windows 8 pc (and card slots)

MikeInPoulsbo's picture

I'm not having much luck getting Symantec to respond to this.  Thanks for that info; it bolsters my opinion that this is a bug of some sort.

Markus Koestler's picture

I've escalated this to support for you. Please have a little patience.

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Chris Riley's picture

OK, let me look into this issue for you guys.

I should be able to test this tomorrow although I will only be able to test with Windows 7.

Question: are you only seeing this issue on Win8 machines?

JohnTech's picture

I am seeing this problem only on a new (1 week old) Dell XPS 8500 Windows 8 pc.  I have installed SSR 2013 on a Windows 7 pc without any problems.

The Win8 pc never had Norton Ghost installed.  The Win7 pc had Ghost 15 installed, which I uninstalled, and then installed SSR 2013 without incident.

MikeInPoulsbo's picture

I ran Ghost on my Windows 7 machine but that machine had a permanently mounted D: drive so if Ghost was checking I never knnew it. WHen I attempted to install Ghost on my Windows 8 machine it alaso was looking for a D: drive.

JohnTech's picture

See attached Disk Management screenshot.  Disk 0 is the hard drive, Disk 1 (i:) is external usb drive.  Note that Disk 2,3,4,5 are media-card-reader slots.

This is a new Dell XPS 8500 with Win8 64 preinstalled by Dell.  Also, I have never had any previous Norton Ghost or Symantec SSR image backup software installed.  The SSR 2013 Desktop Edition is no longer in trial mode (I purchased and entered the license serial number).  Am I supposed to open problem ticket with Symantec or wait for answer here on forum?

DIsk Management Capture.JPG
MikeInPoulsbo's picture

Attached is from disk manager on my machine.  For whatever reason my expansion drive is disk 5 and the card slots start at disk 1, but otherwise the setups are identical.

disk manager.jpg
MikeInPoulsbo's picture

Progress.  The mini card slots on my machine had mapped to drives D:, E:, F:, and G:.  The DVD drive mapped to drive H:.  Two days ago the DVD drive failed to work.  I called Dell tech support and they fixed it through direct access to my computer.  After they were done the DVD showed that it mapped to drive D: and the card slots all moved up one (E, F, G,  and H).  The error when starting the SSR 2013 console has now disappeared, it was also showing up while running the Custom Revovery DIsk tool and errors there have disappeared also.  The DVD drive does not have to have media loaded.

 

 

SOLUTION
JohnTech's picture

Chris Riley -- I'm glad that Dell fixed MikeInPoulsbo's DVD drive which in turn fixed the ProConsole error message.

However, my DVD drive is working fine and the VProConsole error occurs.  See screenshots above.

Should I open  a tech support ticket with Symantec or wait ofr answer here?  (I have paid versions now of SSR2013 Desktop).

Chris Riley's picture

Yes, I would recommend that you open a support case for this.