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Win PE3 and SMBIOS

Created: 24 Sep 2013

Does anyone else have an issue where PE3 is not reading SMBIOS information?  Running DS 7.1

Here is an agent.log from a pe3 machine:

[2013/09/24 10:36:49.148 1592:1596 2] Log File Created. Version 7.01.7858
[2013/09/24 10:36:49.179 1592:1596 2] AgentGlobals.h:103 RegisterLibrary: x:\program files\altiris\altiris agent\Client Task Agent.dll has been registered sucessfully
[2013/09/24 10:36:49.460 1592:1596 2] AgentGlobals.h:103 RegisterLibrary: x:\program files\altiris\altiris agent\AeXNetComms.dll has been registered sucessfully
[2013/09/24 10:36:49.475 1592:1596 2] AgentGlobals.h:103 RegisterLibrary: x:\program files\altiris\altiris agent\AeXBasicInventory.dll has been registered sucessfully
[2013/09/24 10:36:49.506 1592:1596 2] AgentGlobals.h:103 RegisterLibrary: x:\program files\altiris\altiris agent\AeXNSEvent.dll has been registered sucessfully
[2013/09/24 10:36:49.506 1592:1596 2] PECTAgent.cpp:152 calling SetClientConfig
[2013/09/24 10:36:49.506 1592:1596 2] ClientConfig.cpp:578 NS Port No in ini file=80
[2013/09/24 10:36:49.506 1592:1596 2] ClientConfig.cpp:590 NS Server name in ini file=NSSERVER
[2013/09/24 10:36:49.506 1592:1596 2] ClientConfig.cpp:610 Resource guid not found in PECTAgent.ini, calling InitializeMachineGuid to get guid from NS
[2013/09/24 10:36:49.506 1592:1596 2] ClientConfig.cpp:258 CClientConfig::InitializeMachineGuid called
[2013/09/24 10:36:49.506 1592:1596 2] ClientConfig.cpp:268 Checking For Dell client..
[2013/09/24 10:36:49.506 1592:1596 2] ClientConfig.cpp:214 Calling SMBIOS..
[2013/09/24 10:36:49.506 1592:1596 2] ClientConfig.cpp:223 Initialized smbios...
[2013/09/24 10:36:49.506 1592:1596 2] ClientConfig.cpp:228 ManufacturerName and Product Name gathered...
[2013/09/24 10:36:49.506 1592:1596 2] ClientConfig.cpp:235 ManufacturerName and Product Name assigned...
[2013/09/24 10:36:49.506 1592:1596 2] ClientConfig.cpp:238 ManufacturerName and Product Name converted...
[2013/09/24 10:36:49.506 1592:1596 2] ClientConfig.cpp:240 Got information from SMBIOS..
[2013/09/24 10:36:49.506 1592:1596 2] ClientConfig.cpp:242 ManufacturerName = 
[2013/09/24 10:36:49.506 1592:1596 2] ClientConfig.cpp:243 ProductName = 
[2013/09/24 10:36:49.506 1592:1596 2] ClientConfig.cpp:252 CheckForDellManufacturer():: It is NOT a Dell PowerEdge server.
[2013/09/24 10:36:49.506 1592:1596 2] ClientConfig.cpp:92 BaseBoardSerialNumber=
[2013/09/24 10:36:49.506 1592:1596 2] ClientConfig.cpp:96 BiosSerialNumber=
[2013/09/24 10:36:49.506 1592:1596 2] ClientConfig.cpp:100 ComputerUUID=
[2013/09/24 10:36:49.506 1592:1596 2] ClientConfig.cpp:106 UUID is empty. Continue..
 

Here is an agent.log from a pe2 machine

[2013/06/19 12:01:48.320 1760:1764 2] Log File Created. Version 7.01.7858
[2013/06/19 12:01:48.616 1760:1764 2] AgentGlobals.h:103 RegisterLibrary: x:\program files\altiris\altiris agent\Client Task Agent.dll has been registered sucessfully
[2013/06/19 12:01:48.663 1760:1764 2] AgentGlobals.h:103 RegisterLibrary: x:\program files\altiris\altiris agent\AeXNetComms.dll has been registered sucessfully
[2013/06/19 12:01:48.678 1760:1764 2] AgentGlobals.h:103 RegisterLibrary: x:\program files\altiris\altiris agent\AeXBasicInventory.dll has been registered sucessfully
[2013/06/19 12:01:48.678 1760:1764 2] AgentGlobals.h:103 RegisterLibrary: x:\program files\altiris\altiris agent\AeXNSEvent.dll has been registered sucessfully
[2013/06/19 12:01:48.694 1760:1764 2] PECTAgent.cpp:152 calling SetClientConfig
[2013/06/19 12:01:48.694 1760:1764 2] ClientConfig.cpp:578 NS Port No in ini file=80
[2013/06/19 12:01:48.694 1760:1764 2] ClientConfig.cpp:590 NS Server name in ini file=NSERVER
[2013/06/19 12:01:48.694 1760:1764 2] ClientConfig.cpp:610 Resource guid not found in PECTAgent.ini, calling InitializeMachineGuid to get guid from NS
[2013/06/19 12:01:48.694 1760:1764 2] ClientConfig.cpp:258 CClientConfig::InitializeMachineGuid called
[2013/06/19 12:01:48.694 1760:1764 2] ClientConfig.cpp:268 Checking For Dell client..
[2013/06/19 12:01:48.694 1760:1764 2] ClientConfig.cpp:214 Calling SMBIOS..
[2013/06/19 12:01:53.296 1760:1764 2] ClientConfig.cpp:223 Initialized smbios...
[2013/06/19 12:01:53.296 1760:1764 2] common\system\smbios.cpp:163 In CSmbios::GetStrings() table=1,offset=0 strValue=Hewlett-Packard
[2013/06/19 12:01:53.296 1760:1764 2] common\system\smbios.cpp:163 In CSmbios::GetStrings() table=1,offset=1 strValue=HP Compaq 8000 Elite USDT PC
[2013/06/19 12:01:53.296 1760:1764 2] ClientConfig.cpp:228 ManufacturerName and Product Name gathered...
[2013/06/19 12:01:53.296 1760:1764 2] ClientConfig.cpp:235 ManufacturerName and Product Name assigned...
[2013/06/19 12:01:53.296 1760:1764 2] ClientConfig.cpp:238 ManufacturerName and Product Name converted...
[2013/06/19 12:01:53.296 1760:1764 2] ClientConfig.cpp:240 Got information from SMBIOS..
[2013/06/19 12:01:53.296 1760:1764 2] ClientConfig.cpp:242 ManufacturerName = Hewlett-Packard
[2013/06/19 12:01:53.296 1760:1764 2] ClientConfig.cpp:243 ProductName = HP Compaq 8000 Elite USDT PC
[2013/06/19 12:01:53.296 1760:1764 2] ClientConfig.cpp:252 CheckForDellManufacturer():: It is NOT a Dell PowerEdge server.
[2013/06/19 12:01:53.343 1760:1764 2] ClientConfig.cpp:92 BaseBoardSerialNumber=MXL03125RB
[2013/06/19 12:01:53.343 1760:1764 2] ClientConfig.cpp:96 BiosSerialNumber=MXL03125RB
[2013/06/19 12:01:53.343 1760:1764 2] ClientConfig.cpp:100 ComputerUUID=622ED592-829B-11DF-BBDA-05F6EE7918A9
[2013/06/19 12:01:53.343 1760:1764 2] ClientConfig.cpp:1091 CClientConfig:: Original UUID   = 622ED592-829B-11DF-BBDA-05F6EE7918A9
[2013/06/19 12:01:53.343 1760:1764 2] ClientConfig.cpp:1110 CClientConfig:: Transmuted UUID = 92D52E62-9B82-DF11-BBDA-05F6EE7918A9
[2013/06/19 12:01:53.343 1760:1764 2] ClientConfig.cpp:122 Got m_bIsDellClient = 0
 

We are using a bar code system to image computers.  Boot them to pe, open the webpage, select the image job to run, scan the serial number(s) of the device(s) you want to image, and then run.

However, when booting to pe3, the SMBIOS information does not show up, and is not included in the inv_aex_ac_identification table.  Any thoughts or suggestions?

Operating Systems: