Video Screencast Help
Search Video Help Close Back
to help
Not able to make it to Vision this year? Get a sampling in the Best of Vision on Demand group.

Win XP Pro SP3 clients scanning performance very slow

Updated: 13 Sep 2011 | 10 comments
Emily Leong's picture
0 0 Votes
Login to vote

Hi,

SEPM Version: 11.0.7000.975

Win XP Pro SP3 clients complain their pc performance is very slow or even hang during the scanning though the clients tuning options have been configured to best application performance. The Rtvscan.exe CPU usage is very high. Please advise what other configurations I have missed out. Thank you.

Comments

Saeed's picture
13
Sep
2011
0 Votes 0
Login to vote

Hi You should creat this

Hi You should creat this thread in Symantec Endpoint Protection Forum..

 

https://www-secure.symantec.com/connect/security/f...

 

This is the link for that

If a forum post solves your problem, please flag it as a solution. If you like an article, blog post or download vote it up.
 

Emily Leong's picture
13
Sep
2011
0 Votes 0
Login to vote

Hi Saeed, thank you for the

Hi Saeed, thank you for the correction, i am new here.

Mithun Sanghavi's picture
13
Sep
2011
0 Votes 0
Login to vote

Check this Articles.

Hello,

There are few Articles which I would like to you to check:

 

Adjusting scans to improve computer performance
 
 
Randomizing scans to improve computer performance in virtualized environments
 
 
Improving client and server performance
 
 
Hope the Above Article helps you!!!

Mithun Sanghavi
Symantec Technical Support Engineer, SEP
MIM | MCSA | SCTS | ITIL v3

Follow me on Twitter: @mithun_sanghavi

Don't forget to mark your thread as 'SOLVED' with the answer that best helped yo

Emily Leong's picture
19
Sep
2011
0 Votes 0
Login to vote

Hi Mithun Sanghavi Checked

Hi Mithun Sanghavi

Checked those articles, all configuration done but it doesn't help.

Rafeeq's picture
19
Sep
2011
0 Votes 0
Login to vote

hi

check if u have files in quarentine..if yes delete them and check the performance..

Please don't forget to mark your thread solved with whatever answer helped you : ) Rafeeq

Emily Leong's picture
29
Sep
2011
0 Votes 0
Login to vote

Hi Rafeeq, No files in

Hi Rafeeq,

No files in quarantine. Scanning is really slow for those XP clients, even hang during scanning. Please help.

pete_4u2002's picture
29
Sep
2011
0 Votes 0
Login to vote

Is this happening during the

Is this happening during the scheduled scan? Is there any other activity on the SEP client?

Is the memory resource sufficient or as recommended by Symantec?

Emily Leong's picture
02
Oct
2011
0 Votes 0
Login to vote

Hi pete It is the startup

Hi pete

It is the startup scan, rtvscan.exe.

512MB is it enough for a XP client?

Please advise.

Emily Leong's picture
10
Oct
2011
0 Votes 0
Login to vote

Help, anybody can give a

Help, anybody can give a solution?

CaryC's picture
11
Oct
2011
0 Votes 0
Login to vote

I have found that computers

I have found that computers under 1GB memory tend to suffer problems in scan performance with ANY modern AV suite. 512mb is simply not enough. I would say you're probably not going to find a solution other than upgrading these machines.