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Windows 2000 SP4 not checking in..

Created: 15 May 2012 | 4 comments
jdk1965's picture
jdk1965
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I have two Windows 2000 SP4 servers on which SEP v11-RU6a was just installed today, yet they are not checking into SEPM. 
When clicking the "Help and Support" button, the "Troubleshooting" link announces they are Offline. 
When selecting "Debug Logs" SEP says "There is no debug log file to view".

Does anyone have some other good suggestions about troubleshooting this behavior on these ancient Windows 2000 machines? 

 

 

Thanks,

jdk1965

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pete_4u2002's picture
pete_4u2002 Symantec Employee
Windows 2000 SP4 not checking in.. - Comment:15 May 2012 : Link

check this article for client server communication troubleshooting

http://www.symantec.com/docs/TECH95789

pass on sylink log if it still does not help

Cheers!
Pete

Help Link: http://www.symantec.com/business/support/overview.jsp?pid=54619

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Mithun Sanghavi's picture
Mithun Sanghavi Symantec Employee Technical Support Accredited
Windows 2000 SP4 not checking in.. - Comment:15 May 2012 : Link

Hello,

Could you upload us with the sylink.log from the client machines and try replacing the Sylink.xml manually by following the steps provided in the article below:

How to change a Symantec Endpoint Protection client from unmanaged to managed

http://www.symantec.com/docs/TECH90761 

How to convert Symantec Endpoint Protection (SEP) clients from managed to unmanaged without uninstalling and reinstalling

http://www.symantec.com/docs/TECH104010

Hope that helps!!

 

Mithun Sanghavi
Symantec Technical Support Engineer, SEP
MIM | MCSA | MCTS | STS | ITIL v3

Twitter: @mithun_sanghavi

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<&a

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jdk1965's picture
jdk1965
Windows 2000 SP4 not checking in.. - Comment:15 May 2012 : Link

Thanks Pete - I will check it out.

 

Thanks Mithun. 
I have replaced a newly exported sylink.xml from my SEPM on the two W2k servers and that had no effect.

 

jdk1965

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Mithun Sanghavi's picture
Mithun Sanghavi Symantec Employee Technical Support Accredited
Windows 2000 SP4 not checking in.. - Comment:15 May 2012 : Link

Hello,

Did you try restarting these Server machines?

Adding to the Pete's Articles, check these Articles:

1) Symantec Endpoint Protection Manager 11.x Communication Troubleshooting

http://www.symantec.com/docs/TECH102681

2) Symantec Endpoint Protection: Troubleshooting Client/Server Connectivity

http://www.symantec.com/docs/TECH105894

Hope that helps !!

Mithun Sanghavi
Symantec Technical Support Engineer, SEP
MIM | MCSA | MCTS | STS | ITIL v3

Twitter: @mithun_sanghavi

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<&a

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