Windows 2008R2 Shadow copy components backup failed, Volume resolution error for
I have some trouble to backup Shadow Copy Components on Windows 2008R2 Netbackup 126.96.36.199 Client.
I have Netbackup 188.8.131.52 Master-Media Server on Win2003R2 x32. Client - Win2008R2, Netbackup Client - 184.108.40.206. Client is passive node of Microsoft Failover Cluster.
If i attempts to backup clients Shadow Copy Component - backup fail:
6/18/2012 12:31:19 PM - Error bpbrm(pid=1768) from client cls05-node-02: ERR - Volume resolution error for (System State:\System Files\System Files)
6/18/2012 12:31:21 PM - Error bpbrm(pid=1768) could not send server status message
6/18/2012 12:31:23 PM - Info bpbkar32(pid=3020) done. status: 156: snapshot error encountered
In bpbkar log:
12:31:18.992 PM: [3020.3016] <16> dos_backup::V_InitializeSystemState: ERR - FS_AddToSnapshotSet() Failed! (System State:\System Files\System Files) $s
12:31:18.992 PM: [3020.3016] <2> tar_base::V_vTarMsgW: ERR - Volume resolution error for (System State:\System Files\System Files)
12:31:19.023 PM: [3020.3016] <2> tar_base::V_vTarMsgW: INF - EXIT STATUS 156: snapshot error encountered
(All bpbkar log in attach)
Also I had the same problem with this client, but NBU version is 7.1. I use w2koption to exclude shared cluster disks: w2koption -backup -ignore_unresolved_volumes E:F:Q: (http://www.symantec.com/business/support/index?page=content&id=TECH128805) and problem is solved.
But in this case (NBU version 220.127.116.11) this solution doesn't works. Help me please to find solution.