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Windows 64bit OS only SAV defs are downloaded but not updated

Created: 28 Aug 2012
Tom_MSK's picture
Tom_MSK
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Started a few months back in spring of 2012, on Win64bit clients only - Daily download of Def files work, "Download of virus definition file from LiveUpdate server succeeded", but the defs don't update when no one is logged on.  Remote pushes from the CE console never work as well.  Remotely checking the VirusDefs folder shows the temp file/folders get created and then right at the end of the process gets deleted and the new virus folder never gets created.  If anyone is logged on and manually updates (the LiveUpdate button) the Defs get successfully updated.  Lastest LiveUpdate doesn't help.

 

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Ashish-Sharma
Accredited
28
Aug
2012
Votes
0

Hi, Kindly verify... SEP

Hi,

Kindly verify...

SEP client version ?

How many system having problem ?

SEP client OS version ?

Thanks In Advance

Ashish Sharma

SEPM Knowledgebase Documents  

 

Tom_MSK
28
Aug
2012
Votes
0

Symantec AntiVirus 10x (all

Symantec AntiVirus 10x (all versions from 10.1 to 10.1.9100)  about 1,000 systems (manuly getting done - so some are about 1 month behind), can't keep up!  OS ver is 2003

 

Tom_MSK
28
Aug
2012
Votes
0

Also Scan engine appears is

Also Scan engine appears is blank on client screen.

Ashish-Sharma
Accredited
28
Aug
2012
Votes
0

hi, This issue are occured

hi,

This issue are occured all 1000 Client ?

Thanks In Advance

Ashish Sharma

SEPM Knowledgebase Documents  

 

Tom_MSK
28
Aug
2012
Votes
0

Sorry - It's currently

Sorry - It's currently happening on 100 of these 2003 64bit clients (not 1,000)     - They are part of 200 2003 64bit in total, so half having issue half is good.

1,000 other 2003 32bit & 2008 32/64 are good - no issues. 

pete_4u2002
Symantec Employee
28
Aug
2012
Votes
+2

firstly sav is eol. the 64

firstly sav is eol.

the 64 bit definitions gets updated from symantec liveupdate or the internal liveupdate server.

can you post the log.liveupdate?

 

Cheers!
Pete

Help Link: http://www.symantec.com/business/support/overview.jsp?pid=54619

Tom_MSK
29
Aug
2012
Votes
0

I have attached a

I have attached a log.liveupdate - currently the def is 10 days old.

AttachmentSize
Log_LiveUpdate.zip 268.01 KB
Ashish-Sharma
Accredited
29
Aug
2012
Votes
0

Hi Tom, As per log SEP lua

Hi Tom,

As per log SEP lua update for symantec liveupdate.

Please check 1 or 2 sep client.

Remove SEP OLD defination File ?

If problem not solved.

Try to reinstall SEP client ?

 

 

Thanks In Advance

Ashish Sharma

SEPM Knowledgebase Documents  

 

Ashish-Sharma
Accredited
28
Sep
2012
Votes
0

hi, Any update on this ?

hi,

Any update on this ?

Thanks In Advance

Ashish Sharma

SEPM Knowledgebase Documents  

 

Tom_MSK
03
Oct
2012
Votes
0

Never fixed. Symantec

Never fixed. Symantec AntiVirus 10x (all versions from 10.1 to 10.1.9100)  about 1,000 systems (manuly getting done - so some are about 1 month behind), can't keep up!  OS ver is 2003

We'll have to upgrade to SEP anyway - so for now those clients defs are behind...