Windows 7 and Confidence Online Utility Driver blocked issue - SEP 12.0.122.192
Hi
I installed Symantec Endpoint Protection Small Business Edition on a laptop running Microsoft Windows 7.
The Symantec software installed and operates properly (i.e., LiveUpdate and scanning).
However... I am getting the following Windows pop-up PROGRAM COMPATIBILITY ASSISTANT.
"This driver is blocked due to compatibility issues: A driver is installed that causes stability problems with your system. This driver will be disabled. Please contact the driver manufacturer for an update that is compatible with this version of Windows."
Driver: Confidence Online Utility Driver
Publisher: Symantec
Location: Not Available
When I click on CHECK FOR SOLUTIONS ONLINE box, I click VIEW PROBLEM DETAILS...
Problem Signature:
Problem Event Name: ApphelpHardBlock
Problem Signature 01: {f9ab2228-3312-4a73-b6f9-936d70e112ef}
Problem Signature 02: {d7db00c9-c38a-4233-8b2f-9e3261c7e719}
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
This pop-up is at random times.
Symantec Product: Symantec Endpoint Protection Small Business Edition (Version 12.0.122.192)
Microsoft Windows 7 Ultimate Edition (64-bit)
This also happens on Windows 7 Ultimate Edition (32-bit) on my other laptop also.
Is there an update or fix to this problem?
The PROGRAM COMPATIBILITY ASSISTANT pop-up window does give the option to DON'T SHOW THIS MESSAGE AGAIN.
What is the driver? What is the issue? And is there a fix?
Thank you
Well Windows 7 isn't actually
Well Windows 7 isn't actually supported with SEP 12 yet. The new edition of SEP 12 will be out very quickly though, keep an eye out for it in mid november. I am assuming these issues will be taken care of in this update. I will post back here with the link to download when it becomes available.
Thanks,
Grant
Please don't forget to mark your thread solved with whatever answer helped you : )
confidence online utility driver
And in the meantime? And we protected or no?
Then why list it as a supported OS?
I'm running into the same issue and specifically bought the Symantec Endpoint Protection Small Business Edition because on this page, it says it is a supported operating system along with W2K8 R2: http://www.symantec.com/business/products/sysreq.jsp?pcid=pcat_security&pvid=endpt_prot_sbe_1
If it's not supported, then why list it as a supported operating system?
Also a problem with W2K8 R2
I installed SEP 12 and Symantec Protection Center on Windows Server 2008 R2 and it choked the server off. I can connect (though very slowly) via remote desktop. File transfers over the network or to/from a flash drive initiate (barely) and then fail.
This absolutely sucks, again because symantec claims in its marketing materials that W7 and W2K8 R2 are supported operating systems. This kind of thing is why my company started using Kaspersky about a year ago.
Same problem here. Is there
Same problem here. Is there a fix yet?
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