Endpoint Protection

Install developed using Wise Installation Studio 7 SP1.

Install on Windows 7 begins and then requires a reboot.

Install does not continue after reboot.

Set UAC to lowest level and install continues.

Does anyone have a solution or workaround for this?

Do you get an error "Failure due to pending system reboot"?

You mentioned that the installation continues after the reboot, is that when it is failing?

Please get the installation logs from the %temp% directory. [ the way in earlier to windows 7 OS was: Start->Run->%temp%, and then look for sep_inst.log ]

Look for return value 3 in the install log, and post 8 lines before and 8 lines after the appearance of that message.

best,
Aniket

I gert the same problem with SEP11 MP4 and Windows Vista 7 Pro, the program install and at the last minute in the back ground the install fails and reverts...

here is my log file:

Property(S): MSIAddWFPAppException_RB.17E5C180_F281_4425_9348_3E891E7F8D1F = SMC Service;C:\Program Files\Symantec\Symantec Endpoint Protection\Smc.exe;SNAC Service;C:\Program Files\Symantec\Symantec Endpoint Protection\SNAC.EXE;Symantec Email;C:\Program Files\Common Files\Symantec Shared\ccApp.exe;
Property(S): MSIAddWFPAppException.17E5C180_F281_4425_9348_3E891E7F8D1F = SMC Service;C:\Program Files\Symantec\Symantec Endpoint Protection\Smc.exe;SNAC Service;C:\Program Files\Symantec\Symantec Endpoint Protection\SNAC.EXE;Symantec Email;C:\Program Files\Common Files\Symantec Shared\ccApp.exe;
Property(S): MsiRebootActionScheduled = 1
Property(S): RestartServices.B20121BB_4581_4D1A_9151_0BAA265253EF = Wlansvc,EapHost
Property(S): ProductToBeRegistered = 1
Property(S): MsiFilterRebootMode_RebootAtEndModeBefore = 1
MSI (s) (AC:60) [17:16:49:126]: MainEngineThread is returning 1603
MSI (s) (AC:10) [17:16:49:126]: User policy value 'DisableRollback' is 0
MSI (s) (AC:10) [17:16:49:126]: Machine policy value 'DisableRollback' is 0
MSI (s) (AC:10) [17:16:49:126]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (AC:10) [17:16:49:126]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (AC:10) [17:16:49:142]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (AC:10) [17:16:49:142]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (s) (AC:10) [17:16:49:142]: Restoring environment variables
MSI (s) (AC:10) [17:16:49:142]: Destroying RemoteAPI object.
MSI (s) (AC:48) [17:16:49:142]: Custom Action Manager thread ending.
MSI (c) (1C:D4) [17:16:49:157]: Back from server. Return value: 1603
MSI (c) (1C:D4) [17:16:49:157]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (c) (1C:D4) [17:16:49:157]: PROPERTY CHANGE: Deleting SECONDSEQUENCE property. Its current value is '1'.
Action ended 17:16:49: ExecuteAction. Return value 3.
MSI (c) (1C:D4) [17:16:49:173]: Doing action: SetupCompleteError
Action 17:16:49: SetupCompleteError.
Action start 17:16:49: SetupCompleteError.
MSI (c) (1C:D4) [17:16:49:173]: Note: 1: 2235 2:  3: ExtendedType 4: SELECT `Action`,`Type`,`Source`,`Target`, NULL, `ExtendedType` FROM `CustomAction` WHERE `Action` = 'SetupCompleteError'
Action 17:16:49: SetupCompleteError. Dialog created
Action ended 17:17:09: SetupCompleteError. Return value 2.
Action ended 17:17:09: INSTALL. Return value 3.
MSI (c) (1C:D4) [17:17:10:002]: Destroying RemoteAPI object.
MSI (c) (1C:DC) [17:17:10:002]: Custom Action Manager thread ending.
Property(C): DiskPrompt = [1]
Property(C): UpgradeCode = {24BF7A02-B60A-494B-843A-793BBC77DED4}
Property(C): CostingComplete = 1
Property(C): VersionNT = 601
Property(C): TARGETDIR = C:\
Property(C): ALLUSERSPROFILE = C:\ProgramData\
Property(C): SYSTEM32TEMP = C:\Users\CUIT\AppData\Local\Temp\Symantec\System32\
Property(C): ANSITEMP = C:\Users\CUIT\AppData\Local\Temp\Symantec\System32\Ansi\
Property(C): WINSYS32TEMP = C:\Users\CUIT\AppData\Local\Temp\Symantec\Windows\System32\
Property(C): ANSIWINSYS32TEMP = C:\Users\CUIT\AppData\Local\Temp\Symantec\Windows\System32\Ansi\
Property(C): AdminToolsFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools\
Property(C): AppDataFolder = C:\Users\CUIT\AppData\Roaming\
Property(C): SYMANTEC = C:\ProgramData\Symantec\
Property(C): CACHED_INSTALLS = C:\ProgramData\Symantec\Cached Installs\
Property(C): CMCDIR = C:\Program Files\Symantec\Symantec Endpoint Protection\
Property(C): SEPTEMP = C:\Users\CUIT\AppData\Local\Temp\Symantec\program files\Symantec\SEP\
Property(C): CMCDIRTEMP = C:\Users\CUIT\AppData\Local\Temp\Symantec\program files\Symantec\SEP\CMCDIR\
Property(C): SYMANTECTEMP = C:\Users\CUIT\AppData\Local\Temp\Symantec\
Property(C): COH32TEMP = C:\Users\CUIT\AppData\Local\Temp\Symantec\COH32\
Property(C): COMMONAPPDATATEMP = C:\Users\CUIT\AppData\Local\Temp\Symantec\CommonAppData\
Property(C): COMMONTEMP = C:\Users\CUIT\AppData\Local\Temp\Symantec\Common\
Property(C): INSTALLDIR = C:\Program Files\Symantec\Symantec Endpoint Protection\
Property(C): CONTENT_CACHE = C:\Program Files\Symantec\Symantec Endpoint Protection\ContentCache\
Property(C): CommonAppDataFolder = C:\ProgramData\
Property(C): CommonFiles64Folder = C:\
Property(C): CommonFilesFolder = C:\Program Files\Common Files\
Property(C): SEA = C:\Program Files\Symantec\SEA\
Property(C): DOWNLOAD_SEA = C:\Program Files\Symantec\SEA\Download\
Property(C): SPA = C:\Program Files\Symantec\SPA\
Property(C): DOWNLOAD_SPA = C:\Program Files\Symantec\SPA\Download\
Property(C): REDISTTEMP = C:\Users\CUIT\AppData\Local\Temp\Symantec\Redist\
Property(C): DRIVERSREDISTTEMP = C:\Users\CUIT\AppData\Local\Temp\Symantec\Redist\Drivers\
Property(C): DRIVERSSYSTEMP = C:\Users\CUIT\AppData\Local\Temp\Symantec\System32\drivers\
Property(C): DRIVERSTEMP = C:\Users\CUIT\AppData\Local\Temp\Symantec\Drivers\
Property(C): DesktopFolder = C:\Users\Public\Desktop\
Property(C): FavoritesFolder = C:\Users\CUIT\Favorites\
Property(C): FontsFolder = C:\Windows\Fonts\
Property(C): SYMSHAREDTEMP = C:\Users\CUIT\AppData\Local\Temp\Symantec\Common\Symantec Shared\
Property(C): GLOBALTEMP = C:\Users\CUIT\AppData\Local\Temp\Symantec\Common\Symantec Shared\Global Exceptions\
Property(C): GlobalAssemblyCache = C:\
Property(C): HELPTEMP = C:\Users\CUIT\AppData\Local\Temp\Symantec\program files\Symantec\SEP\Help\
Property(C): I2_LDVPVDB = C:\Program Files\Symantec\Symantec Endpoint Protection\I2_LDVP.VDB\
Property(C): SYMANTECPF = C:\Program Files\Symantec\
Property(C): SEVENPOINTFIVE = C:\ProgramData\Symantec\Symantec Endpoint Protection\
Property(C): LOGS = C:\ProgramData\Symantec\Symantec Endpoint Protection\Logs\
Property(C): LU_TEMP = C:\Program Files\Symantec\Symantec Endpoint Protection\LiveUpdate\
Property(C): LocalAppDataFolder = C:\Users\CUIT\AppData\Local\
Property(C): SYMSHAREREDISTTEMP = C:\Users\CUIT\AppData\Local\Temp\Symantec\Redist\SYMSHARE\
Property(C): MANIFESTREDISTTEMP = C:\Users\CUIT\AppData\Local\Temp\Symantec\Redist\SYMSHARE\Manifest\
Property(C): SYMSHARETEMP = C:\Users\CUIT\AppData\Local\Temp\Symantec\Common\SYMSHARE\
Property(C): MANIFESTTEMP = C:\Users\CUIT\AppData\Local\Temp\Symantec\Common\SYMSHARE\MANIFEST\
Property(C): MANIFESTTEMPROOT = C:\Users\CUIT\AppData\Local\Temp\Symantec\Manifest\
Property(C): SymantecShared = C:\Program Files\Common Files\Symantec Shared\
Property(C): Manifests = C:\Program Files\Common Files\Symantec Shared\SPManifests\
Property(C): MyPicturesFolder = C:\Users\CUIT\Pictures\
Property(C): PROGRAMFILESTEMP = C:\Users\CUIT\AppData\Local\Temp\Symantec\program files\
Property(C): PersonalFolder = C:\Users\CUIT\Documents\
Property(C): ProgramFiles64Folder = C:\
Property(C): ProgramFilesFolder = C:\Program Files\


thanks for all your help....

 

Check that the Use Restart Manager option is checked on the Windows Installer options menu. Windows 7 does not allow a program that requires administrative rights to be launched from the Startup menu or the Run registry key. It has to use the Restart Manager.

The users in the SEP forum are more likely to know about Windows 7 compatibility

Hello Mroy
can you try this please: Open regedit and navigate to HKLM\SYSTEM\CurrentControlSet\Control\SessionManager\
delete PendingFileRenameOperations
and install it again.
Thanks

That's a known issue with server2008 and I believe a fellow at work here said he was having issues with a KNOWN Windows 7 thing that's quite similar. IT's got a key that tells other apps that there's changes pending and it stops installs.
I also had to disable user access controls on some machines for certain installs to work.