Endpoint Protection

 View Only

  • 1.  "Windows 7 is not Genuine" after installed Symantec Endpoint Protection 12.1.3

    Posted Sep 23, 2013 05:38 AM

    Hi,

    We are migrating from SEP 11.5 to 12.1.3.

    And we started testing the package on enduser's system, however one of the user come of with an error "Windows 7 is not genuine" after installing the SEP 12.1.3

     

    Any suggestions please.

     



  • 2.  RE: "Windows 7 is not Genuine" after installed Symantec Endpoint Protection 12.1.3

    Posted Sep 23, 2013 05:43 AM

    Please check this document

    https://www-secure.symantec.com/connect/forums/vista-copy-windows-not-genuine-error#comment-4767661

    BUG REPORT: Windows 7 Genuine Status intermittently reported as not Genuine with PGP Desktop Installed



  • 3.  RE: "Windows 7 is not Genuine" after installed Symantec Endpoint Protection 12.1.3

    Posted Sep 23, 2013 05:49 AM

    Hi Rafeeq,

     

    Thank you for your response.

    However we received this message from one system, the rest of the systems which we installed/upgraded the SEP 12.1.3 are working fine. All the systems are in the domain as same system image.



  • 4.  RE: "Windows 7 is not Genuine" after installed Symantec Endpoint Protection 12.1.3

    Posted Sep 23, 2013 06:02 AM

    What if you rollback to previous version ? As of you just re-activate the license.

    check the msxml file as per this discussion

    https://www-secure.symantec.com/connect/forums/windows-not-genuine-computers-running-virtual-internet-explorer-6