John,
At this point there has not been an official statement around RS6 support for Windows 7, but my gut tells me that it would not be a huge feat to accomplish.  That being said, Symantec is focusing on the 7.x platform...but they have also committed to Windows 7/2008 R2 support in CMS/SMS 6.x by sometime next year.

On this thread, a RS user (and former work associate of mine) reports that he is using RS 6.2 SP3 to successfully perform partial snapshots of Win7 RTM machines, though the Full System Snapshot fails during the Registry dump (I suspect MS has made some rather major change to the registry or the APIs to access it possibly which breaks RS's ability to back it up).

I will ping the RS Product manager to see if I can get him to comment on this thread.

Thanks! Yep, we had the same problem pushing the client out  the first Win7 box we tested; it failed during the registry dump as well.

We've been using RS6 for the last 2 years, and it's been great for XP, wonky on Vista (it works great when it works, but the clients periodically break for no apparent reason, and then there is nothing we can do short of a total OS reinstall to get those clients working again, hotfixes or no). Now that Win 7 is here, the boss really wants to roll 'em out - only Altiris is unlikely to work from the get-go to back anyone up.

Now we're on the hunt for new comparable backup solutions since there does not appear to be clear support (or any clear eta) for Win 7.

Thanks again for the answer Kyle. I really don't get why there isn't a clear, easy place to see an answer to this kind of question without digging through forums and release notes.

We are hoping to add Win 7 support in RS 7 (not in RS 6.x) sometime early next year.

Regards,
Rene

We appreciate the info.

This is disappointing. The RTM for Win7 has been available since June or July so one would expect RS to support Win7 by now?  My company is disussing tossing RS out and is looking for an alternative that works with Win 7. Does anyone have suggestions?  

We find ourselves in the same position as other posters in this thread.  After skipping Vista, we've been given the mandate to start rolling to Windows 7 in the next couple of weeks.

I'm not sure why Symantec has chosen to not keep Recovery Solution current, but it is a bad decision.  We cannot wait for 'sometime next year'.  We're looking for a replacement backup solution now.

Windows 7 is going to be aggressive in our environment and Recovery Solution has been identified as a hold up.  We may have to consider moving to another method of backing up data as well. 

We are using RS 6.2 SP3 and we successfully perform partial snapshots of Win7  machines.
For Full System SnapShot , it failed during the dump of the registry, so we tried to repair the Recovery Agent installation.

I don't know what is the difference between a first installation of recovery Agent and a repaired installation but the FSS finished completely on a repaired installation.

Did you try a repair ?

Annie

The reason RS 6.x can't do a registry dump is Microsoft removed the COMPONENTS hive from HKLM.  So, to fix it, just load the COMPONENTS hive just beneath HKLM.  RS will do a full snapshot after that.

The hive can be found at %system32%\config\COMPONENTS.

Kyle, etc.

Any further word on a more definite eta for Win7 client support? Which cllient / os (32/64bit) versions?

Thanks again.

J!

John (et al):
As I'm sure you've seen, RS has been End-Of-Lifed by Symantec, effective 1/4/2010.  See AKB 50128 for additional details.  I would look to Rene to comment on future development of RS.  Above he mentions "hoping" to implement Win7 support in RS 7.0 early in 2010.   I suspect little, if any, additional development of new functionality will be implemented for RS 6.2 (though Engineering support of hotfixes will continue through Nov 2010).  RS is still a viable/supported product through November 2012 (for RS 6.2 SP3) and July 2013 (for RS 7.0) per the EOL article in the KB.  Also as mentioned on another thread, you may still buy additional RS for clients licenses throughout the supported period, but no new sales of RS to new customers will occur as I understand it.

Even though we have EOL'ed Recovery Solution we are already working on adding Win 7 support to RS 7 (not to RS 6.2.x) around the beginning of Q2 '10.

Regards,
Rene

Rene,

Do you know if you will be adding support for both x64 and x86 platforms? Currently in our environment we are using RS7 and have not even been able to get the x64 agent to install correctly on 64 bit Windows 7 clients. The loose timelines are greatly frustrating my project manager, we looked at BESR but that does not seem to use d-dup and also is not easily managed from the console (files exclusions and so forth are all done client side).

We would much rather have RS simply work but are now forced to bring in other vendors such as Atempo and Commvault who are already compatible because we cannot continue to push our deployment of Windows 7 back. I feel that Symantec/Altiris have really dropped the ball in the Enterprise backup department. 

Sincerely,

Andy

Someone can explain step by step what i do to take a partial snapshot on win7?

 i have the some error

thank u