Hi,

One of our developer is creating windows 8 app store application..but when we are doing we faced errors, when we checked with microsoft they are telling as your symantec is causing the problem and u need to register the product..is it really require any registration?

so now they uninstalled symantec and installed windows defender in that system and now working fine.

iam using managed SEP 12.1 RU2 version only.

kindly help

hi,

You can submit app for whitelisting

Software White-Listing Request

https://submit.symantec.com/whitelist/

https://www-secure.symantec.com/connect/blogs/software-white-listing-program

Hi,

why i need whitelisting? that is by default windows 8 apps that itself is not working..

Hi,

As per your comments your one of software developer in creating windows 8 app.

you can create necessary exceptions

Handling and preventing SONAR false positive detections

Software developer would like to add his/her software to the Symantec White-List.

http://www.symantec.com/docs/TECH132220

Hi

What are the components installed in SEP client ?

Regards

Hi,

Could you please run Symhelp tool & attach logs.

Using the "SymDelTmps" utility

http://www.symantec.com/docs/TECH105050

Is anything showing the risk logs?

Hello,

When you say we are facing errors, what type of errors are being faced?

Could you provide us an Error messages? Could you provide us with a Screenshot?

Secondly, I would suggest you to check this Article:

How Symantec Endpoint Protection acts on detections on Windows 8 computers

http://www.symantec.com/docs/HOWTO81117

Hope that helps!!

Errors like apps are not working...any how i will upload the logs

components installed in SEP are virus and Spyware, Proactive threat protection adn network access control

Please find the logs

Attachment(s)

ISDNBS3001__2013_04_02__08_30_50.zip   3.12 MB 1 version

Hello,

Could you try disabling the UAC and check if that helps!!

Secondly, The TCP port 139 and 445 are open and has restricted scope.

When you say we are facing errors, what type of errors are being faced?

Could you provide us with a Screenshot of the error messages?

Hi,

i tried disabling UAC but after that also it is not working..and as per MS recommendation they are

requesting to enable UAC and Firewall for working of metro apps

Not any error messages, when we open the app it is not opening and going back to start page itself