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Windows 8.1 & Outlook 2013 & IE11 support?

Created: 13 Jan 2014 | 9 comments

Hi All,

When are we getting / is there support for Windows 8.1 and Outlook 2013 with IE11.

I have 10.0.4 installed but it doesn't work.

I start Outlook and do not get the EV Toolbar. It shows in the add-ins under Inactive rather than disabled.

I have a colleague with 8.1 and Outlook 2010 and it works just fine.

I tried using 10.0.3 client and same deal.

Any ideas as to when support is coming or what I do to get this working?

Thanks - James

 

Operating Systems:

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WiTSend's picture

This post might prove helpful. I am running EV client in Win8.1 / OL2013.

GabeV's picture

Hi James,

What version of Exchange are you using? If you are using 2013, you might need to deploy the Office Mail App. Doing a quick review fo the compatibility guide, Windows 8.1 is not listed yet. The Enterprise Vault Outlook add-in might work but it's not supported yet.

“Success is not final, failure is not fatal: it is the courage to continue that counts.”–Winston Churchill

James Slack's picture

It's on Exchange 2010 sorry.

Had a brainwave and added Vault's DNS addresses to the compatibility view list - didn't help though.

Suprised there is not support for 8.1 still... there are posts going back to July about this so it's not like 8.1 coming and people wanting it was a suprise.

Then again, I can't use half of these forum features with IE11 and struggle to login to Symantec.Cloud with IE11, so maybe I should not be suprised.

 

Taomyn's picture

Any idea on how to fix this issue? Built a brand new Win8.1 Enterprise system with Office 2013 and the latest EVAult plug-in as of today and all I get in the application log is:

 

Faulting application name: OUTLOOK.EXE, version: 15.0.4551.1511, time stamp: 0x529480be
Faulting module name: KERNELBASE.dll, version: 6.3.9600.16408, time stamp: 0x523d4548
Exception code: 0xc06d007e
Fault offset: 0x00012eec
Faulting process ID: 0x19e8
Faulting application start time: 0x01cf240aa9444da9
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office15\OUTLOOK.EXE
Faulting module path: C:\Windows\SYSTEM32\KERNELBASE.dll
Report ID: f28979e6-8ffd-11e3-8259-00189600e03a
Faulting package full name:
Faulting package-relative application ID:

 

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Application Error" />
  <EventID Qualifiers="0">1000</EventID>
  <Level>2</Level>
  <Task>100</Task>
  <Keywords>0x80000000000000</Keywords>
  <TimeCreated SystemTime="2014-02-07T13:44:21.000000000Z" />
  <EventRecordID>3618</EventRecordID>
  <Channel>Application</Channel>
  <Computer>LU1-WSBT383Y1.itgroot.net</Computer>
  <Security />
  </System>
- <EventData>
  <Data>OUTLOOK.EXE</Data>
  <Data>15.0.4551.1511</Data>
  <Data>529480be</Data>
  <Data>KERNELBASE.dll</Data>
  <Data>6.3.9600.16408</Data>
  <Data>523d4548</Data>
  <Data>c06d007e</Data>
  <Data>00012eec</Data>
  <Data>19e8</Data>
  <Data>01cf240aa9444da9</Data>
  <Data>C:\Program Files (x86)\Microsoft Office\Office15\OUTLOOK.EXE</Data>
  <Data>C:\Windows\SYSTEM32\KERNELBASE.dll</Data>
  <Data>f28979e6-8ffd-11e3-8259-00189600e03a</Data>
  <Data />
  <Data />
  </EventData>
  </Event>

 

Taomyn's picture

Seems Office 2013 Service Pack 1 has resolved my issue.

Rob.Wilcox's picture

But you do know that Office 2013 SP 1 isn't certified... right?

James Slack's picture

Add it to the list of things that are not supported yet then.

Pretty frustrating and embarasing from my point of view having to exlain that all these technologies that are months old now still do not work properly with Vault.

Access to Vaulted emails from my Outlook works one day and not then next, I have kinda given up using it which is pretty bad for the guy who is the main administrator of Vault.

Frank Beck's picture

You may have already found this / it may not apply, but if you install Outlook 2013 from Office 365 Proplus, the EV client will not function unless you add in an additional registry key:

http://www.symantec.com/docs/TECH214359

 

spazzzen's picture

I haven't had any problems so far, running 2013 SP1 8.1 Update 1.  We do run into a lot of issues when a user is upgrading to 10.0.3, where the icons don't show up.  Have to install 10.0.0, start the sync, then install 10.0.3.  Hopefully there is a better workaround for when we actually roll out 2013 later this year to our end users.  Currently running 2007

Icons and sync might show up using 10.0.0, but might need to do a full reset and then install 10.0.3.  Some times it takes me a few uninstalls/reinstalls between the versions before it will start working.