Endpoint Protection

I recently started getting messages from the windows action reporting that SEP anti-virus and Anti-Spyware is turned off when they both are ON.   I have tried uninstalling and reinstalling with the latest version (12.12MP1).  It still is being flagged as being off.  I even uninstalled SEP and installed AVG 2013 free and it worked fine with action center reporting correctly.  As sooon as I uninstalled AVG and reinstalled SEP the action center messages reported that my anti-virus is OFF.   What can I do about this???

 

Thanks

John

 

EDIT:

This problem started with an existing install of SEP 12.1 RU2.  I updated to 12.1 RU2 MP1 to see if the problem would be fixed.  I now know that it was not a SEP problem. see solution below,,,

Is this a managed or unmanaged client? If managed you can check a setting in the AV policy to disable the action center alert.

This is an unmanaged client.   I know I could turn off action center messages, but I do want to that. 

 

With a managed client you can allow Sep to manage these notifications. I don't believe this is possible with an unmanaged client.

Hi,

If you are facing issue with the latest SEP version i.e. SEP 12.1 RU2 MP1 (12.1.2100.2093) then need to log a case with Support.

How to create a new case in MySupport

http://www.symantec.com/docs/TECH58873

How to Create and Validate a SymAccount for using Symantec's MySupport

http://www.symantec.com/docs/HOWTO31127

How to update a support case and upload diagnostic files with MySupport

http://www.symantec.com/docs/TECH71023

Regional Support Telephone Numbers:

United States: https://support.broadcom.com (407-357-7600 from outside the United States)
Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
United Kingdom: +44 (0) 870 606 6000
Additional contact numbers: http://www.symantec.com/business/support/contact_techsupp_static.jsp

I found a snippet on how to rebuild the wbem repository, which is where Windows Action Center keeps it's datdase.  Problem gone!   Instructions can be found on the web for various versions of windows.

 

John

example of rebuilding:

net stop winmgmt

winmgmt  /salvagerepository

net start winmgmt

Thanks for sharing the info. Will be useful for others facing simillar issue :) 

Hi,

Could you pleaes update it's an upgrade or fresh install?

Awaiting your reply.

This started with an existing install of SEP 12.1 RU2.   I have edited the beginning post to clarify.

John

Hi,

It seems to me Windows 7 operating system specific issue if we checked this article