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  • 1.  Windows could not start Altiris PXE Config Helper service

    Posted May 20, 2015 04:47 PM

    Hi All,

    I am unable to start the Altiris PXE Config Helper service. I was adding drivers to the PXE Boot Menu and when I clicked save it went on and on. It would not save. When I looked at the services the Altiris PXE Config Helper service was stopped. I restarted the service and got following message.

     

    pxe.JPG

     

    I rebooted the server and it did not start the service automatically. I am not sure why it stopped working. I clicked data logs under PXE boot menu and enabled the debug log for PXE Config helper and PXE server, but it does not output any logs. Is there something I have to do to trigger the logs ? Please advise how can I fix the issue.

     

    Thanks in advance.

     



  • 2.  RE: Windows could not start Altiris PXE Config Helper service



  • 3.  RE: Windows could not start Altiris PXE Config Helper service
    Best Answer

    Posted May 21, 2015 02:47 PM

    SK, thanks for the suggestions. I really appreciate it. I went through it but not applicable in my environment. I did not followed the last suggestion of reinstalling PXE.

     

    I came across an article (https://support.symantec.com/en_US/article.TECH36446.html) which suggested to stop all PXE services and then delete the PXE.ini file under \express\deployment server\PXE folder. Once I deleted the file, I restarted the Altiris PXE Config Helper service and I did not get any error message. It recreated the pxe.ini.tmp file. Eventually it changed to pxe.ini and everything was golden.

     

    Thanks !